Mouse pointer problem, Win 7

By kre5o
Apr 14, 2012
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  1. Hello, I have really strange problem that I couldn't find any solution. I have HP Probook 4710s and Windows 7 ultimate installed.
    My mouse pointer won't move whether I use mouse or touchpad. Well to be exact sometimes rarely I can move it, but its lagging. So I decided to reinstall windows and format my disk, just to be on safe side. It didn't solve the problem. I tried to shout down my laptop and pull out battery and power. It still didn't solve the problem. Interesting is that my pointer wouldn't move even when I was installing windows.
    Now with "fresh" windows when I connect my mouse it won't recognize it, but it still worked for a minute (lagging) then I saw that the LED in the mouse is off -.-
    Please if you have any suggestions what I can try to fix or diagnose this problem, post it ;)
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,673   +152

    Are you using a wireless USB mouse, or a wired USB mouse?
  3. alexe3831

    alexe3831 TechSpot Enthusiast Posts: 122

    If you are still having this issue you may try booting your computer in safe mode, and trying with a wired mouse, 7 Ultimate has had numerous issues with wireless USB mice in my experiences.

    Feel free to contact me if you still need assistance.
  4. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

    Download USBDVIEW and run as the adminstrator
    Remove all disconnection from the list. Do not touch Connections
    Reboot system
    If this doesn't work
    Go into the Device Manager
    Remove all USB controllers
    Don't worry Windows will rebuild them for you when you reboot the system.
    If this still doesn't work
    remove the current mouse via USB to another USB port.
    touch-pads do go bad on laptops they need to be replaced only if the driver updated still doesn't work.


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