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Mozilla Crash report message. What do I do?

By jmgpa
Jan 25, 2010
  1. I have Firefox on my pc, but now, it keeps on crashing and I get this message: "Firefox had a problem and crashed. We´ll try to restore your tabs and windows when it restarts." I need to know what the problem is and how to solve it. Re-installing it did not work. I appreciate any help you can give me
     
  2. Archean

    Archean TechSpot Paladin Posts: 5,682   +86

    Can you run it in safe mode; perhaps see which add-ons you may have installed? May be one or some of these may be causing this?
     
  3. jmgpa

    jmgpa TS Rookie Topic Starter

    thanks

    I will try that.
     
  4. Archean

    Archean TechSpot Paladin Posts: 5,682   +86

    Alright, good luck
     
  5. jmgpa

    jmgpa TS Rookie Topic Starter

    I am still waiting

    Mozzilla crashed sometimes, so I got rid (I think I did) of all the add-ons, and now I am still waiting to see how it behaves now
     
  6. Archean

    Archean TechSpot Paladin Posts: 5,682   +86

    Alright; Once if you are able to establish that a addon less Firefox is not crashing and is very stable. You may try to reinstall your addons one by one; and see which one may be causing the instability.
     
  7. jmgpa

    jmgpa TS Rookie Topic Starter

    where do I uninstall the add-ons? I remember I went to a place and unchecked them, but I don´t know if that is enough. And it is still crashing. Does MozzillaFirefox have to be compatible with Windows?
     
  8. Archean

    Archean TechSpot Paladin Posts: 5,682   +86

    You can find them menu by scrolling through Tools menu to add-ons.

    It will display a list of installed add-ons and to remove simply click on the installed add-on, and click on uninstall.
     
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