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MSN ISP log-in error: Unable to connect to sign-in server

By chaosed
Feb 11, 2005
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  1. When trying to dial in to MSN, I receive the following error msg:

    "We are unable to connect to our sign-in server. Please check that your computer's date and time are set correctly, because this is needed to transmit your password."

    The machine stays connected and I am able to browse, but cannot access email.

    Obviously I checked and verified the date and time are correct. There was a significant spyware infection on the machine that I fixed, but the problem pre-dated removing the spyware. The only other issue I saw was the computer had a corrupted copy of Norton AV 2000 installed (this is a win98 machine).

    Any ideas would be greatly appreciated.
  2. chaosed

    chaosed TS Rookie Topic Starter

    error code

    The error code listed is 25.
  3. Lunatic

    Lunatic TS Rookie Posts: 66

    Did you check the date in the bios?

    When I got that error message it was the bios date that was wrong.
  4. chaosed

    chaosed TS Rookie Topic Starter

    Not bios issue

    I checked the bios and it was fine...through process of elimination I learned that this error is caused by IE becoming corrupted, so if you ever get this problem you need to restore/revert/or reinstall IE, then reinstall MSN to get things back up and running.
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