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Multiple Errors When installing ZoneAlarm

By risingTide
Aug 18, 2008
Topic Status:
Not open for further replies.
  1. After a very helpful post concerning a discussion about the best Firewall and Antivirus options currently available, I have just tried switching from McAfee SecuritySuite to ZoneAlarm.

    The uninstall for McAfee went fine...although only the download tool did anything. The native Unistall Program did nothing. (See the post above for the info I was given on uninstalling McAfee.)

    And I successfully installed ZoneAlarm. Only when I restarted after installing it I receive about 20 Windows "Your computer has recovered from a serious error" messages.

    ZoneAlarm seems to run okay...but what about those errors?

    Thanks for the help!
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    You going to have to look for information on those 'serious errors' before we can help. By looking in the Event Viewer logs for Errors) that occur as the same time you get the message, we may be able to find a cause(es) and resolution:

    Control Panel> Administrative Tools> Event Viewer>> you will need to do the following on both the System Log and the App log:
    Click on the log name to open it> right click on the Error> Properties> click on the Copy icon below the down arrow, top right> Paste it here (Ctrl V)

    Please ignore Warnings and Information Events. We are looking for Errors at the same time you get the 'serious problem' message. There will be multiples of the same Error- if the ID#, the Source and the Description are the same, I only need one copy.
  3. risingTide

    risingTide Newcomer, in training Topic Starter Posts: 117

    This first two errors are from the App log and seemed to have occured within minutes of my uninstallation of McAfee judging from the time stamp (and my system restore point that I created just before I unistalled it).

    1) Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1000
    Date: 8/17/2008
    Time: 8:50:49 PM
    User: N/A
    Computer: BOB
    Description:
    Faulting application mcshell.exe, version 8.1.133.0, faulting module mcshell.exe, version 8.1.133.0, fault address 0x00001b20.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 6d 63 73 ure mcs
    0018: 68 65 6c 6c 2e 65 78 65 hell.exe
    0020: 20 38 2e 31 2e 31 33 33 8.1.133
    0028: 2e 30 20 69 6e 20 6d 63 .0 in mc
    0030: 73 68 65 6c 6c 2e 65 78 shell.ex
    0038: 65 20 38 2e 31 2e 31 33 e 8.1.13
    0040: 33 2e 30 20 61 74 20 6f 3.0 at o
    0048: 66 66 73 65 74 20 30 30 ffset 00
    0050: 30 30 31 62 32 30 0d 0a 001b20..

    2) Event Type: Error
    Event Source: Application Error
    Event Category: None
    Event ID: 1001
    Date: 8/17/2008
    Time: 8:50:51 PM
    User: N/A
    Computer: BOB
    Description:
    Fault bucket 688507071.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 42 75 63 6b 65 74 3a 20 Bucket:
    0008: 36 38 38 35 30 37 30 37 68850707
    0010: 31 0d 0a 1..

    However, here's the system error that we're probably looking for. There are about 25 of these guys...all nearly identical. These occurred on the restart after installing ZoneAlarm:

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 8/17/2008
    Time: 9:27:06 PM
    User: N/A
    Computer: BOB
    Description:
    Error code 10000050, parameter1 eddb34bc, parameter2 00000000, parameter3 804e70dd, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 35 1000005
    0020: 30 20 20 50 61 72 61 6d 0 Param
    0028: 65 74 65 72 73 20 65 64 eters ed
    0030: 64 62 33 34 62 63 2c 20 db34bc,
    0038: 30 30 30 30 30 30 30 30 00000000
    0040: 2c 20 38 30 34 65 37 30 , 804e70
    0048: 64 64 2c 20 30 30 30 30 dd, 0000
    0050: 30 30 30 30 0000

    Thanks so much for your help!!
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Good job! The most obvious, of course is the application error which indicates the Mcafee uninstall was not complete. Please follow these instructions from PCHell for the uninstaller:
    (Found on http://www.pchell.com/virus/uninstallmcafee.shtml)
    Reboot> Now see if the ZA install will go smoothly.
    If there is still a conflict, use the Windows Installer Cleanup Utility to remove any left over McAfee files:
    http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

    The Error code 10000050 in Event #1003, Source: System Error, can indicate a memory problem, Check the Event Viewer after the full McAfee uninstall and the ZA install. If the Error persist, you may have to run the memmtest to check it out.
  5. risingTide

    risingTide Newcomer, in training Topic Starter Posts: 117

    Well, I've already run those exact instructions from the advice of the other post I have linked at the top of this thread. I actually ran them twice just in case. I also tried to use Revo Uninstaller after that but the entry for McAfee is completely gone so that isn't even an option (and I imagine that will be the case for the Windows Uninstaller as well which I've used before).

    Also, I've just gone through a very large debaucle (see post here) with my RAM and just replaced some old RAM that was bad with this new RAM that has passed both MemTest86+ and Prime95 tests with flying colors...so I don't think it's the RAM.

    Also, ZoneAlarm has installed fine and is working properly just as a note.

    So, are there any more things to try? I can provide any more info that is needed.

    Thanks.
  6. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Event ID# 1000, Source: Applications Error, Description: mcshell.exe (mcshell.exe)
    PC Pitstop Analysis:This process is associated with McAfee Security Center.

    c:\PROGRA~1\mcafee\msc\mcshell.exe

    It's got to be somewhere or you wouldn't have this error.

    Post #9 on the previous thread you referred to:
    Then you add
    Post #12:
    Post #22:
    No other mention of McAfee was made until you posted the Error Event here on #3.
  7. risingTide

    risingTide Newcomer, in training Topic Starter Posts: 117

    Actually my next mention of McAfee was on Post#1 on this thread:

    But from my post #3 I can see how you were confused later...I was a bit ambiguious when I mentioned the McAfee error:

    What I meant by this was that this must have occurred either before or during the McAfee uninstall (which would make sense if I was previously having trouble with it), because the program is completely gone now. I had just included those errors for the sake of completeness. That was my fault. I'm sorry for the ambiguity. The only errors that have occurred since the uninstall of McAfee were the 20 some odd system errors.

    Again, I apologize.
  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Thank you for clarify that. You had stated that the system error #1003 with the stop code 10000050 occurred on the restart after installing ZoneAlarm. Are you still getting that error now? If so, you need to run the memtest:

    http://www.techspot.com/vb/topic62524.html

    If you're seeing any other Error events that might lead us to another cause, please post them.
  9. risingTide

    risingTide Newcomer, in training Topic Starter Posts: 117

    Yes, the system error #1003 with the stop code 10000050 occurred on the restart after installing ZoneAlarm. But only the first time. ZoneAlarm runs fine now and I haven't had that error or any others since then.

    Should I still run MemTest?

    Thanks for your help!
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    Not if the error is gone. See how it goes. If it comes up again, you know what to do.
  11. risingTide

    risingTide Newcomer, in training Topic Starter Posts: 117

    Okay...thanks Bobbye!
     
  12. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    You're welcome. Glad to help.
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