TechSpot

Mutimedia Audio Controller

By Amarth
Jun 4, 2007
  1. Hey

    i know it probably sounds like i have the same problem as everyone else that posts these threads, but i have tried all the solutions that have been put forward to others before and none have worked.

    to cut a long story short, i formatted my pc, and when i got it back to factory settings the sound wasn't working, and i had the yellow exclamation mark n all that.

    i don't know too much about the pc's info, so i'll post up what i know:

    it's a Packard Bell iMedia

    http://support.packardbell.com/uk/item/?m=home&sn=010823020734

    all you need you know should be on there.

    please somebody help me, it's been two months of no audio and for a music obssesed freak...that's torture.

    hope to hear from somebody soon.

    Liam
     
  2. Fragrant Coit

    Fragrant Coit TS Maniac Posts: 579

    You've installed the Drivers obviously?

    Have you added a sound card?
    That will need Drivers, and the Onboard disabled in the BIOS
     
  3. Amarth

    Amarth TS Rookie Topic Starter

    hey

    cheers for the reply.

    i downloaded the drivers off the packard bell site, and when i installed them it said that the soundcard wasnt present and that i should reboot n try installing the driver again. but i did it many times and it still didnt work. i shall try what u just mentioned with the BIOS though. im not sure if i tried that or not.

    shall let you know.

    thanks again

    Liam
     
  4. Amarth

    Amarth TS Rookie Topic Starter

    ok no luck with that im afraid.
    i really cant figure out what's wrong with it.

    any further idea's?

    cheers,
    Liam
     
  5. Fragrant Coit

    Fragrant Coit TS Maniac Posts: 579

    When you plug the Speakers in, do you plug them into the back of the Motherboard - ie just below the Keyboard & Mouse - usually just below the Ethernet, or further down, into a horizontal card - below the Video card {if you have one}.

    That should tell us if it's onboard, or if a SoundCard has been added.
     
  6. Amarth

    Amarth TS Rookie Topic Starter

    further down, right down the bottom.

    if that helps lol
     
  7. Fragrant Coit

    Fragrant Coit TS Maniac Posts: 579

    OK, you have some sort of sound card.

    Now you have to find out which one....

    Either pull the left side off the case - although being a Packard, it could have a weird case, or use an info tool like PC Wizard

    http://www.cpuid.com/pcwizard.php

    (Thanks gguera)

    And that'll thell you what it is - in the Multimedia section.
    More than likely some for of Soundblaster. Get the model #, head over to Creative and download the Drivers.

    Onboard Audio has to be DISABLED in BIOS, or it has conflicts.
     
  8. Amarth

    Amarth TS Rookie Topic Starter

    hey

    sorry 2 be bother you again lol

    i download the pcwizard. and im looking for card model, but there are loads of different things.

    Device Multimedia
    Audio Compression
    Video Compression

    but for each one there are lots different things. so i was wondering what i need to be looking out for.

    i see nothing about a soundblaster =/

    hope to hear from you soon.

    Liam
     
  9. Fragrant Coit

    Fragrant Coit TS Maniac Posts: 579

    what's this bit say - yours may list 2...
    Top line in the Multimedia bit

    Device Audio : Audigy Audio Processor

    That's mine - an Audigy Card.

    Make sure the Onboard - may even be called AC97 - is turned off/disabled in the BIOS, or it'll probably pick up the onboard.
     
  10. Amarth

    Amarth TS Rookie Topic Starter

    hey

    i turned it off on the BIOS and now this is what it shows:

    <a href="http://photobucket.com" target="_blank"><img src="http://i102.photobucket.com/albums/m89/kreator666amarth/df.jpg" border="0" alt="Photo Sharing and Video Hosting at Photobucket"></a>

    if that helps at all =/
     
  11. Amarth

    Amarth TS Rookie Topic Starter

    sorry, thats the link you'll need.

    hope it helps.

    Liam
     
     
  12. Fragrant Coit

    Fragrant Coit TS Maniac Posts: 579

    Just woke up.. 0600 here... Caffiene level dangerously low...:giddy:

    My "Multimedia" report has 10 lines above where yours starts, most referring to "Audigy2" - my soundcard.

    You haven't gone inside the Case recently? Just Re-Installed Windows?

    Bloody strange.

    I think it's time to have a physical look inside the Case & see whats going on.

    Pull the Left side - as you are facing the front - off, grab a torch and see if you can see any markings on the annonymous soundcard. Some HP's {&Especially Dells} have different cases from the standard ATX, but fingers crossed it's just 2 or 3 screws at the rear of the panel.

    "The percolations are immenent" - Monty Burns
     
  13. Fragrant Coit

    Fragrant Coit TS Maniac Posts: 579

    [​IMG]

    Thats mine - I haven't used Photo Bucket before, so I hope it works!
     
  14. CCT

    CCT TS Evangelist Posts: 3,556

    Download and run Everest Home (it is free):

    http://www.majorgeeks.com/download.php?det=4181

    Once you download it, click on it and let it install and then run it from the icon on your desktop and then click on 'Computer' then on 'Summary', then go to the VERY top of the screen and click on 'report', then 'quick report-summary' and then 'plain text' and save it then go to C:/programs/lavalys and open that folder then open Everest Home sub-folder and then reports sub-folder and click on the report.

    This will open it in a text editor (probably Notepad) and then use your mouse to highlight ALL the debug stuff at the bottom of the report and delete it and then save that file again and then copy and paste it to here.
     
  15. Amarth

    Amarth TS Rookie Topic Starter

    hey sorry i havent replied to anything recently, been away for a few days.

    hmm i shall try that in a minute after i had tried the suggestion above.
    well i have re-installed windows, which is when it stopped working to begin with. sorry i didn't mention that before!!
     
  16. Amarth

    Amarth TS Rookie Topic Starter

    --------[ Summary ]-----------------------------------------------------------------------------------------------------

    Computer:
    Operating System Microsoft Windows XP Home Edition
    OS Service Pack -
    DirectX 4.08.01.0810 (DirectX 8.1)
    Computer Name LIAM
    User Name **** Face

    Motherboard:
    CPU Type AMD Athlon, 1333 MHz (10 x 133)
    Motherboard Name MSI MS-6511 (2 PCI, 1 AGP, 1 CNR, 2 DIMM, Audio, Video)
    Motherboard Chipset VIA VT8365A ProSavage KM133A
    System Memory 176 MB (SDRAM)
    BIOS Type AMI (11/19/02)
    Communication Port Communications Port (COM1)
    Communication Port ECP Printer Port (LPT1)

    Display:
    Video Adapter S3 Graphics ProSavage + utilities (16 MB)
    3D Accelerator S3 Savage4
    Monitor NEC A727 Packard Bell [17" CRT] (TSMN13803865)

    Storage:
    IDE Controller VIA Bus Master IDE Controller
    Floppy Drive Floppy disk drive
    Disk Drive ST320410A (20 GB, 5400 RPM, Ultra-ATA/100)
    Optical Drive LITE-ON DVDRW LDW-811S (DVD+RW:8x/4x, DVD-RW:4x/2x, DVD-ROM:12x, CD:40x/24x/40x DVD+RW/DVD-RW)
    Optical Drive PIONEER DVD-ROM DVD-117 (16x/40x DVD-ROM)
    SMART Hard Disks Status OK

    Partitions:
    C: (NTFS) 19092 MB (14151 MB free)

    Input:
    Keyboard HID Keyboard Device
    Mouse HID-compliant Wheel Mouse

    Network:
    Network Adapter Wireless USB Adapter 11g (192.168.0.6)
    Modem Aztech CNR V.92 Modem

    Peripherals:
    Printer CAPTURE FAX BVRP
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB Device Generic USB Hub
    USB Device Logitech USB First/Pilot Mouse+
    USB Device USB Composite Device
    USB Device USB Human Interface Device
    USB Device USB Human Interface Device
    USB Device Wireless USB Adapter 11g


    i hope this is what your looking for
     
  17. CCT

    CCT TS Evangelist Posts: 3,556

  18. Amarth

    Amarth TS Rookie Topic Starter

    hey

    no i hadn't yet done that. but have just done so now, and havr restarted windows as instructed but nothing seems to be different. what do i need to do from here?

    thanks
    Liam
     
  19. CCT

    CCT TS Evangelist Posts: 3,556

    When you run Everest there should be a category in Computer, Summmary between Display and Storage called Multimedia.

    If that doesn't show your onboard audio then possibly your onboard audio chip is DEAD! OR, somehow shut off in Bios.

    Read your manual (hope you have one) and see what you can do in Bios. I hav6e had a look arounf the site you posted and quite frankly those people suck at the supoort information business.

    edit: if XP you can try the download again : Via audio (Explorer) XP drivers - but isn't gonna do any good wihtout a device.
     
  20. Amarth

    Amarth TS Rookie Topic Starter

    hmmm it doesnt show anything. and it isnt turned off in BIOS because i have already turned it off once n then back on again in some prior recommendations. but i guess my soundcard is dead then?
    hmmm, time for a new pc!

    thanks alot for all your help, it is very much appreciated, and likewise to Fragrant Coit.

    thanks again
    Liam
     
  21. CCT

    CCT TS Evangelist Posts: 3,556

    You can get a PCI sound card ya know if the rest of the mobo runs ok for you.

    :)

    edit: should be able I should say - you gotta follow that lead - gl anyway
     
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