My Acer Aspire 4741G laptop sounds suddenly stopped working

By sugiharto
Feb 3, 2013
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  1. Help!!! yesterday it still working but today,no sounds come out from the speaker,I used headset to test it and it's work,but when I unplug my headset it still no sound,I already try to reboot using safe mode but getting confused.. what can I do???
    f.y.I : I already check the sound driver,no question marks appeared.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,732   +156

    "I already checked the sound driver, no question marks appeared"... Do you mean no exclamation points like this (!)? If you can hear normal sound from the headset the sound driver is okay. This could be caused by a keyboard setting. Make sure the sound is all the way up and that it is not muted
  3. sugiharto

    sugiharto Newcomer, in training Topic Starter

    I have checked it too.. no mute at all.. just suddenly no sound when I play game
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,732   +156

    Does it have sound when playing music or watching a YouTube video?
  5. sugiharto

    sugiharto Newcomer, in training Topic Starter

    Nope... I already tried playing music and vidoes.. but still the same...
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,732   +156

    ... But you can hear normal sound using headphones?
  7. sugiharto

    sugiharto Newcomer, in training Topic Starter

    Yeah... thats what make me confused... any solution?
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,732   +156

  9. sugiharto

    sugiharto Newcomer, in training Topic Starter

    Everyone knows... zzz not helping at all.. F.Y.I. it happens before I use headset..
  10. tipstir

    tipstir TS Ambassador Posts: 4,605   +80

    Does your laptop have HDMI output? Did you go and change any of the default settings for HD Sound. What you can do it this. Uninstall the Audio Drivers from the device manager Make sure you download the Audio drivers for your laptop from ACER prior. Simple fix is uninstall the drivers and delete them. Then reboot and Windows will try to install the drivers. But you don't let it you install the Audio Drivers.


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