TechSpot

My anti-virus and windows updates are the only programs that can connect

By Mediokrates
Jun 15, 2009
  1. hi all,
    i have a media center, running xp, sp3. it became infected a while ago by a virus which took me completely offline, and disabled spybot, windows firewall, and malwarebytes. I have managed to get malwarebytes to run, but it cannot connect to update. the same with spybot.
    oddly enough, my realtime scanner, which is provided with my connection, powered by FSecure, indicates it is updating, and shows update logs to prove this. my windows update says it is updating as well.
    according to my realtime scanner, and malwarebytes (outdateddefinitions), my computer is clean.

    so far those are the only programs i've found that can connect.
    everytime i start internet explorer, i get a dns error, suggesting the issue is with the firewall, and to check the ports for http, https, ftp. that doesn't mean much to me.

    currently running internet explorer 7, as have not been able to dwnld the update.
    thanks
     
  2. mflynn

    mflynn TS Rookie Posts: 2,655

    First run Mbam as it is without updates and remove all it finds. Attach logs!

    Then get and run ComboFix
    Download ComboFix

    Get it here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe
    Or here: http://subs.geekstogo.com/ComboFix.exe

    Double click combofix.exe follow the prompts.

    Install Recovery Console if connected to the Internet!

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall.

    Post the log for the above reboot and try the updates again.

    Then

    Do the TechSpot 8 steps: http://www.techspot.com/vb/topic58138.html

    Mike
     
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