My computer is keep getting bluescreens and random freezes...

By jeepaul12
Dec 23, 2011
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  1. My computer has been getting bluescreens, i tried to restore but the restoration points are gone. Also the blue screen was like something _ List_ something.. sorry i dont exactly remember.
    I have no idea how computers work, I cleaned my cooler, but I have no idea how to open up my laptop so I don't think I should do that. Please help me solve this problem !!
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Is it PFN_LIST_CORRUPT? If so that is the strongest error we have that points to corrupted memory. But at this point it is only a guess. Therefore...

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
  3. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    yea it is that. sorry for replying so late...
    PFN_LIST_CORRUPT


    and when i try to attach those files, it says i need to go get a permission from the adminstrator..?
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    What MS version of Windows are you running?
  5. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    windows 7 #post2short
  6. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    how do i post minidump files? i really want to fix my computerr!
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

  8. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    i don't know why but it still won't let me. it says i have full control..;;
    is there another way?
  9. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    i did something and i can move them now. but it says each one of the file is more than 200kb what should i do now?
  10. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    omg sorry hah i feel so stupid. i played around with it and i did it! hopefully I did't mess anything up. please help! :D

    Attached Files:

  11. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    this is the most recent one. sorry theres only 1 file and its zipped. it said it was too big so i had to zip it

    Attached Files:

     
  12. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Your issue is with memory corruption. Therefore you’ll need to run Memtest on your RAM.

    1. Go to www.memtest.org and download the latest ISO version which is 4.20. It is free and perfectly safe.

    2. Burn ISO to a CD.

    3. Place CD in your drive and reboot with CD in drive. (You might have to place your drive as first bootable in your BIOS) The test will take over.


    There is a Tutorial: How to use Memtest in our Guides and Tutorials forum; follow the instructions. There is a newer version than what is listed; use the newer. If you need to see what the Memtest screen looks like go to reply #21. The third screen is the Memtest screen.

    Step1 - Let it run for a LONG time. The rule is a minimum of 7 Passes (not hours; this test is not measured by hours); the more Passes after 7 so much the better. The only exception is if you start getting errors before 7 Passes then you can skip to Step 2.

    There are 8 individual tests per Pass. Many people will start this test before going to bed and check it the next day.

    If you have errors you have corrupted memory and it needs to be replaced.

    Step 2 – Because of errors you need to run this test per stick of RAM. Take out one and run the test. Then take that one out and put the other in and run the test. If you start getting errors before 7 Passes you know that stick is corrupted and you don’t need to run the test any further on that stick.


    * Get back to us with the results.


    *** If Memtest shows no errors then find the voltage specs of your RAM and compare it to the voltage setting in your BIOS. Do they match?
  13. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    uhm i burned the CD and i ran it and like i got an error around test 3. and it was pretty fast. is it suppose to be that fast? like 1-3 tests, it went like right away. then slowed down around 4. I got the red thing, which meant i got an error so i stopped. Also for step 2, i never opened a computer before, and it's a laptop. So I have no idea how to take out a ram and test it. Is there an another way to do this ?
  14. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Yes, if you have corrupted memory you can receive errors at any time in any of the individual tests. And if you even get one error you have RAM that needs to be replaced.

    Laptops have a compartment that you can get to the memory fairly easily -- though some laptop manufacture's for unknown reasons will design it so one stick is easy to access while another is under the keyboard. Why? I don't have a clue.

    Can you link us to your laptop? If you have a friend who has some basic PC tech knowledge he/she should be able to replace it for you.
  15. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    i dont know how to link it to you ;; but its sony vaio laptop model pcg 71318L

    and i watched a youtube video about the ram and i think i can do that step #2.
  16. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    also my model number is
    VPCEB36GM
  17. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    If you can do Step #2 then you will be able to remove and replace your RAM. If not let me know.
  18. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    ill try this tomorrow because i dont have school on friday so im gonna give it a shot tomorrow i'll let you know how it goes.
  19. jeepaul12

    jeepaul12 Newcomer, in training Topic Starter

    ok so, i did the ram test with my friend.
    found out that one of my ram had many errors.
    does this mean all i have to do is, buy the same ram and replace it?
    will that fix everything?


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