My computer recovered from an unexpected shutdown

By Jubbi3
Dec 15, 2012
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  1. I have had this problem with my computer for a few weeks and I don't know how to fix it, I'm playing a game and after a while it.. my computer just shuts down and restarts itself when I log back into my user it comes up with a window say "Windows has recovered after an unexpected shutdown" I look in the details and this is what I see -
    Thing is I have been messing around with the computer and tried to fix it, by either trying to keep it cool and not get to hot but it still seems to not have any affect (BCCode: 124) is an overheat problem but my computer isn't getting that hot..
    now when it crashes it goes to a bluescreen and says it has shutdown to prevent any damage.
    I'm really confused.. any ideas?

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA8008C822B8
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\111812-25038-01.dmp
    C:\Users\Arron Stuart Neilson\AppData\Local\Temp\WER-48173-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
  2. Pan Wah

    Pan Wah TechSpot Enthusiast Posts: 134   +27

    Suggest 1) Reseat RAM 2) Run memtest to check RAM 3) Try repairing from install disk (taking care not to wipe the HDD!)
    Also it's possible for the CPU or GPU to overheat without it being externally apparent.
    Hope this helps. :)
    Jubbi3 likes this.
  3. Jubbi3

    Jubbi3 Newcomer, in training Topic Starter

    Problem signature:
    Problem Event Name:BlueScreen
    OS Version:6.1.7601.2.1.0.768.3
    Locale ID:2057

    Additional information about the problem:
    BCCode:3b
    BCP1:00000000C0000005
    BCP2:FFFFF8800839B32D
    BCP3:FFFFF88008634E40
    BCP4:0000000000000000
    OS Version:6_1_7601
    Service Pack:1_0
    Product:768_1

    Files that help describe the problem:
    C:\Windows\Minidump\121512-24164-01.dmp
    C:\Users\Arron Stuart Neilson\AppData\Local\Temp\WER-33711-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    Thanks:) and do you know this one?
  4. Jubbi3

    Jubbi3 Newcomer, in training Topic Starter

    How do I do what you suggested?
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,460   +135

    Jubbi3,
    Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files, right-click sending the files to a compressed(zipped)folder. Upload that folder as a file here


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