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My computer won't get an ip address

Discussion in 'Storage and Networking' started by medieval, Mar 15, 2008.

  1. medieval Newcomer, in training

    reciently my computer stoped working for the internet... i have tried everything to fix it i think i might haft to do with my TCP/IP
  2. medieval Newcomer, in training

    it gos though a cable modem.. ive tried to system restore my computer and nothing seems to be working.. can anyone help me out???
  3. Matthew TechSpot Staff Posts: 5,893   +53

    Start > Run > cmd > Ok.

    Type the following commands:

    ipconfig /release (Tap Enter)

    ipconfig /renew (Tap Enter)

    If you still get nothing, try resetting your modem.
  4. medieval Newcomer, in training

    ive went to the extent to even get a new modem
    i got
    An error occured while renewing interface Local Area Connection : unable to contact your DHCP server. Request timed out
  5. medieval Newcomer, in training

    i am running a duel core processor with windows xp serv. pack 2
  6. zipperman Newcomer, in training Posts: 1,423   +7

    Simple sollution

    Cal the ISP your "paying" For tech support.Isn;t that obvious ?
    As for ip address
    Run Command prompt C:/ in System Tools.Then type,
    ipconfig then Enter
    :cool:
    Interesting to see you arrived here though.:confused:
     
  7. LookinAround TechSpot Chancellor Posts: 7,677   +39

    Accounts can be setup with an ISP to get an IP address using different methods. But, almost certainly, yours is setup to use a protocol called DHCP where your computer requests an IP address from your ISP. Your ISP sends you a "lease" on an IP address. (it;s a lease cause ur ISP can terminate the lease and change it on you! but, you, the user should never know the difference)

    Your problem indicates you can't communicate properly with your ISP.

    Go ahead and post your configuration but use the /all parameter:
    ipconfig /all

    Most likely, though, you have a connection problem with your ISP. In fact, the new modem may have added to the problem as you may need to register it's MAC address with your ISP before they start talking to it. (The MAC address is probably printed on a sticker on our modem. )

    Call them
  8. Matthew TechSpot Staff Posts: 5,893   +53

    Make sure your network settings are configured to obtain the IP address and DNS automatically. Ensure that the DHCP Client service is started. If you have a router in the loop, remove it. Make sure your NIC drivers are installed. Try a new NIC and a new CAT5 cable.
  9. LookinAround TechSpot Chancellor Posts: 7,677   +39

    all the checklists for your problems are true. But given what i sense as your current experience level at diagnosing all the possibilities AND the fact that no matter how much diagnosing you do, the problem may still boil down to a required call to your ISP to give them the new modem's MAC address.. i suggest you start with the call to your ISP.
  10. medieval Newcomer, in training

    Connection_Specific Dns suffix . : (blank)
    Description .............................. : NVIDA nForce Networking Controller
    Physical adgress..... 00-16-EC-etc
    Dhcp Enabled ................. yes
    auto config ip adgress 169.254 etc
    subnet mask 255 255 0 0
    default gateway (Blank)
  11. kimsland Ex-TechSpotter Posts: 18,353

    Are you connecting to your router with ethernet or USB? (note: USB requires drivers)

    Start --> Run--> cmd /c ipconfig /all >Desktop\ipconfig.txt < ok>

    And post the ipconfig.txt (on your Desktop) as an attachment here

    Also try:
    start->run->cmd
    ipconfig /flushdns
    net stop "DNS Client"
    net start "DNS Client"

    More information here: Tutorial: Basic networking
  12. medieval Newcomer, in training

    stil nothing the pinging for my ipadgress didnt work
  13. medieval Newcomer, in training

    wait nvm it did work
  14. medieval Newcomer, in training

    say ping request could not find host $GATEWAY . Please check the name and try again.
  15. kimsland Ex-TechSpotter Posts: 18,353

    You won't be able to ping anywhere, with that message.
    It's basically saying no connection to your Router.

    Please follow the above recommendations in my post fully (ipconfig? ethernet? Modem on?)
  16. medieval Newcomer, in training

    i cannot find that thread kimsland
  17. kimsland Ex-TechSpotter Posts: 18,353

  18. medieval Newcomer, in training

    ipconfig? ethernet? Modem on? which thread is that? i cannot find it
  19. kimsland Ex-TechSpotter Posts: 18,353

    Please read my post (now way up there somewhere!)
    I am recommending that you post an IPCONFIG report (your choice entirely of course!)
    And wondering if you use an ethernet cable to connect (Yes or no would be good)
    And also asked if your modem is actually on and connected (Again Yes or no)

    Please read the post again, slowly.


    edit:

    And with those questions, you have decided to sign off
    .
  20. medieval Newcomer, in training

    . also i use ethernet and yes i did reset it i have taled to the company i go though and still nothing