Hi, I have a western digital 1TB external hard drive. Yesterday I was able to use it but today both my computer or laptop will not recognise the drive when I connect to the computer. It makes the 'found new software' sound when i connect but the drive does not show up in the my computer screen. When I try to update the drivers it says everything is working normally. I am hoping that it hasn't wiped anything on there as I haven't deleted a file or done anything drastic - does anyone know of this happening? I have searched for advice on the net and it seems like it needs re-formatting but there is a lot of data on the drive that I need and I do not want to delete it. Is it possible to get the system to recognise the drive again without losing the files on there? I really need help on this one as I have so many improtant files on there for me and my family....i feel like crying....and I am a guy....lol. Not a computer wiz but can fix if here are step by step troubleshooting solutions. If anyone has a detailed step by step guide that won't delete anything will be so much appreciated. Thanks.