My internet connection keeps going off and I have phoned my service provider

By Swimgirls9900
Jun 16, 2011
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  1. my internet connection keeps going off and I have phoned my service provider to trouble shoot but it keeps on happening intermittantly. I have restarted my computer and then it goes back online.
  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    We need a bit more information.

    Is it wireless or do you connect with a cable to your router.

    What version of windows are you using.

    Is this a laptop or desktop with a built in wireless card or are you using a dongle.

    Please provide the make and model of the PC.

    Apart from that you have started this thread in the section for introducing yourself, it should be in Storage and Networking.

    You may get moved but help will continue.
  3. Swimgirls9900

    Swimgirls9900 Newcomer, in training Topic Starter

    internet connection

    We need a bit more information.

    Is it wireless or do you connect with a cable to your router.

    I am connected to a cable.

    What version of windows are you using.

    I am using windows 7

    Is this a laptop or desktop with a built in wireless card or are you using a dongle.
    I have a desktop I am not sure what a dongle is

    Please provide the make and model of the PC.

    Its an acer aspire x3400 home premium 64 bit

    Apart from that you have started this thread in the section for introducing yourself, it should be in Storage and Networking.

    You may get moved but help will continue.
  4. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Go into the Device Manager and click the > next to Network Adapters. Tell me what you see there and are there any yellow warnings or red crosses on any of the items.
  5. Swimgirls9900

    Swimgirls9900 Newcomer, in training Topic Starter

    network

    no warning signs
  6. Swimgirls9900

    Swimgirls9900 Newcomer, in training Topic Starter

    internet connection

  7. Swimgirls9900

    Swimgirls9900 Newcomer, in training Topic Starter

    internet connection

    Oh and it says in there that the device is working properly.
  8. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    OK, go back to Device Manager and right click on the Nvidia Ethernet device and select Uninstall, then reboot the computer and try your internet connection again.

    If that fails to improve things find the reset button on the router and push it in with a bent out paper clip and hold it for about 30 seconds. Try the connection again.

    If still no improvement follow this.

  9. Swimgirls9900

    Swimgirls9900 Newcomer, in training Topic Starter

    internet connection

    Sorry I am not sure where I find the router as I have a cable modem box.
  10. Swimgirls9900

    Swimgirls9900 Newcomer, in training Topic Starter

    internet connection

    Just realized I dont have a router. Just straight connection from my cable modem to computer
  11. Swimgirls9900

    Swimgirls9900 Newcomer, in training Topic Starter

    internet connection

    If I uninstall the NVIDIA nForce 10/100/1000 Mbps Ethernet
    will I be able to get back online as I am now?
     
  12. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Yes, when you reboot, the driver will reinstall automatically. You could of course download the Ethernet driver from the PC's support site and save it to your desktop for peace of mind.

    And, as you have a modem there is little you can do with that.

    Post the ipconfig once you have done the driver reinstall.


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