TechSpot

My internet wont work and my hardrives wont open, help!

By candy01
May 17, 2008
  1. Hey guys..
    my brother is seriously going to CHOP me if i dnt fix his
    comp before he gets back..

    okay so heres what i recall doing to stuff it up
    i downloaded some stuff off limewire =="
    yes i know not a wise choice...
    and it was working that WHOLEE night then i turned it off.
    and wen i decided to turn it back on agn in the morning.
    My net is stuffed I'm currently on my laptop at the moment.
    the internet loads super slow and the pictures dont load for some reason.
    how do i fix that ? i know it's not my net because im on the laptop
    adn the net works fine.

    secondly when i try to open up my local hardrives like (C) (D)
    I click on it and nothign happens i right click on it and there are
    some very strange symbols like this "džɃשׂטּ" well not really
    but something along the llines of that.
    Ive already un-installed limewire and also .. i cant download any
    anti-virus program because the net is stuffed !!!.. please helppp
    i dnt know what to do =="
     
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    So you let Limewire load all night without any antivirus program?! Please see the following to begin the malware cleaning process:
    http://www.techspot.com/vb/topic58138.html

    By the way, the format of your question shows that you're doing 'hard returns'. This means that instead of letting the line 'wrap', you're hitting the Return key. Don't do that. Windows will wrap tot he next line as needed.
     
  3. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Last Known Good Configuration
    on pressing F8 at startup

    But I think you may need to run msconfig and turn off all the startups possibly.

    It might take a while, maybe just tell him
    He might say, he wanted to format anyway.
    Maybe he did it. :)
     
  4. candy01

    candy01 TS Rookie Topic Starter

    No i didn't let limewire load all night. i finished downloading the file
    then i closed limewire. I then continued to use my computer as normal
    for the rest of the night.

    Well i installed norton anti-virus 2005 on the laptop then transfered to my
    computer. It has located which virus i have VBS.Runauto and where it's located in C drive windows/system32/autorun. I've tried to repair it but it says "cannot be repaired"
    then i tried to go in and delete it and it says access denied ?
    And the thing is my local hard drives open sometimes ?
    like i turned the computer on then left it for like an hour. i tried to go into
    the local hard drives and it worked ? but my net is still stuffed =="

    any suggestions?
     
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Yes

    1. Remove Norton
    2. Download AVG Free (note this is all done on the laptop then transfer it) http://free.grisoft.com/ww.download?prd=afe
    3. Then download AVG manual updates: http://free.grisoft.com/ww.download-update
    (once installed: Open AVG-->Tools-->Update from directory)

    4. Then run a full scan (ofcourse you need to transfer the setup program and manual updates, and install it first)

    But remember No.1, remove Norton :dead:
     
  6. candy01

    candy01 TS Rookie Topic Starter

    I cant remove Norton =="
    because i cant find the unistall button..
    Ive tried to delete the whole folder
    but it says make sure the disk is not fully
    protected or in use ?

    How do i shut Norton down?? =__="

    thanks for your help so far =D
     
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +36

    I don't remember if the Norton Removal Tool tells you this, but you will need to make sure that it does not start when you boot, or it will not allow the uninstall:

    Start> Run> type in ''msconfig' without the quotes> Selective Start-up> Startup tab> uncheck the process that is for this> Apply> OK.

    Reboot> Close the nag message that comes up after checking 'don't show this message again'.

    Now do the uninstall using the removal tool.
     
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Actually they're all in services.msc and you have to disable them.

    But the tool (link above) will do all this, without any manual stuff, then you will need to restart your computer for all the services to be removed (and I do say, all)

    Sometimes there are some leftovers in registry, but these won't matter, unless you want to re-install Norton (not recommended)
     
  10. candy01

    candy01 TS Rookie Topic Starter

    just wondering why do i need to remove norton?
    and also my internet isn't working?
    it takes a long time to load but for some reason
    the pictures don't load.
    Or if i remove the virus the internet will be back
    to normal?

    and one more thing i have to add on .
    i have trojan virus too, now =="
     
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I realize this may be the first time, you've heard someone say remove Norton.
    But I've said it to users possibly hundreds of times. Let alone the countless web pages that also recommend this (say, millions on that)

    I'll answer on a different angle though

    AVG Ver 8 now comes with Antivirus and Spyware removal all in one (and it's free)
    When it finds a virus (or possibly a Trojan) it removes it (in use or not!) It may not be No.1 in the world, but definately closer than Norton will ever be!

    Probably to do with Norton (in part) But fixing the picture viewer is never going to be an issue, once your computer is Virus and Trojan free.

    Truthfully? Possibly not!
    Once any Virus (etc) have been removed, you may need to repair your Internet browser, and even set up your Internet connection again.

    Why didn't Norton remove it?
    Oh yeah, it can't !
     
     
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