My laptop restarts at random times

By ahardy14
Dec 11, 2010
Post New Reply
  1. I am running Windows 7 on an HP G60 Notebook 32 bit laptop.

    For the last week the computer has began restarting at random times and I can't figure out why. I have flashed the bios and started with updating the video driver then uninstalled and reinstalled the video driver. I always get the same error in the event log.

    - System

    - Provider

    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

    EventID 41

    Version 2

    Level 1

    Task 63

    Opcode 0

    Keywords 0x8000000000000002

    - TimeCreated

    [ SystemTime] 2010-12-11T17:32:33.470000000Z

    EventRecordID 72759


    - Execution

    [ ProcessID] 4
    [ ThreadID] 8

    Channel System

    Computer Angi-PC

    - Security

    [ UserID] S-1-5-18

    - EventData

    BugcheckCode 0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.

    How old is this system?
  3. ahardy14

    ahardy14 TS Rookie Topic Starter

    The minidump folder does not exist on my computer.

    This system is a little over a year old.
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    See if this works...

    Do the following to enable Minidump Files to be created:

    1. Right click My Computer > click Properties > click Advance tab

    2. The Advance Screen at the bottom right has Error Reporting. Click this on.

    3. Click Enabled error reporting and also check both boxes underneath: Windows operating system and Programs.

    4. Now click Choose Programs and click All Programs. Then click Okay and that screen will close. At the next screen click Okay and that will close.

    5. You are back to the Advance screen. Find the Start up and Recovery which has underneath it System startup, system failure, and debugging information. Click the Settings box.

    6. Another screen will open. You want the System failure section. Enable all three boxes.

    7. Under these boxes is Write debugging information. Choose the option Small memory dump (64kb). Click OK and that screen will close.

    8. Click OK one more time and you'll be finished. Now the ability for your system to write minidumps should be enabled.
  5. ahardy14

    ahardy14 TS Rookie Topic Starter

    Okay, so now I need to wait on it to happen again so I can post the information. Correct?
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

  7. ahardy14

    ahardy14 TS Rookie Topic Starter

    Here are the dump files.

    Attached Files:

  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your issue is with the Atheros wireless driver athr.sys. Go to HP's website, find your exact laptop model's website page and update to the latest wireless drivers.
  9. ahardy14

    ahardy14 TS Rookie Topic Starter

    I have done that multiple times but the problem persists.
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Then it could be the wireless card itself.

    Suggestion: Do a search for your laptop and wireless cards. There is a possibility that your issue is not a solitary one. I've had issues with my daughter's HP laptop with the wireless card and no amount of updating the drivers helped because if the card itself is bad it must be replaced. Also check to see if this isn't a motherboard issue.

Similar Topics

Add New Comment

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...