My laptop restarts at random times

[ahardy14]

I am running Windows 7 on an HP G60 Notebook 32 bit laptop.

For the last week the computer has began restarting at random times and I can't figure out why. I have flashed the bios and started with updating the video driver then uninstalled and reinstalled the video driver. I always get the same error in the event log.

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-12-11T17:32:33.470000000Z

EventRecordID 72759

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Angi-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

 

[Route44]

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.

How old is this system?

 

[ahardy14]

The minidump folder does not exist on my computer.

This system is a little over a year old.

 

[Route44]

See if this works...

Do the following to enable Minidump Files to be created:

1. Right click My Computer > click Properties > click Advance tab

2. The Advance Screen at the bottom right has Error Reporting. Click this on.

3. Click Enabled error reporting and also check both boxes underneath: Windows operating system and Programs.

4. Now click Choose Programs and click All Programs. Then click Okay and that screen will close. At the next screen click Okay and that will close.

5. You are back to the Advance screen. Find the Start up and Recovery which has underneath it System startup, system failure, and debugging information. Click the Settings box.

6. Another screen will open. You want the System failure section. Enable all three boxes.

7. Under these boxes is Write debugging information. Choose the option Small memory dump (64kb). Click OK and that screen will close.

8. Click OK one more time and you'll be finished. Now the ability for your system to write minidumps should be enabled.

 

[ahardy14]

Okay, so now I need to wait on it to happen again so I can post the information. Correct?

 

[Route44]

Okay, so now I need to wait on it to happen again so I can post the information. Correct?

Yes.

 

[ahardy14]

Here are the dump files.

 

[Route44]

Your issue is with the Atheros wireless driver athr.sys. Go to HP's website, find your exact laptop model's website page and update to the latest wireless drivers.

 

[ahardy14]

I have done that multiple times but the problem persists.

 

[Route44]

I have done that multiple times but the problem persists.

Then it could be the wireless card itself.

Suggestion: Do a search for your laptop and wireless cards. There is a possibility that your issue is not a solitary one. I've had issues with my daughter's HP laptop with the wireless card and no amount of updating the drivers helped because if the card itself is bad it must be replaced. Also check to see if this isn't a motherboard issue.