hello, here are the requested logs. before following the guide, here are some of the symptoms: 1.) no folder options - already fixed 2.) can't run regedit on run - fixed 3.) can't run cmd on run - fixed 4.) my lpt1 has been removed, i tried reinstalling it but i still can't print anything. an error message "printer is out of paper" always pops up. I tried using the printer on another computer and it prints just fine. 5.) when i double click my c: icon, blue screen appears with the error message "DRIVER_IRQL_NOT_LESS_OR_EQUAL" 6.) most of the time my programs become not responding when i close them my pc is a lot better now after following your guide, but it's still not at the same performance level before my virus problem. hope you can help me out some more. thanks a lot techspot!