My web browser keeps closing when I visit certain sites

Solved
By lozzapara
Jul 18, 2010
Topic Status:
Not open for further replies.
  1. I use firefox as my web browser and recently it has started closing, claiming there is an error, everytime i visit my talk21 email inbox and sometimes when i visit other sites too. I've tried reinstalling the latest version of firefox which hasn't worked and i've scanned my computer with AVG, Spybot and Malwarebytes, which still hasn't solved the problem.

    Here is my Hijackthis log. Can anyone help interpret it for me please?

    Attached Files:

  2. Broni

    Broni Malware Annihilator Posts: 46,388   +252

  3. lozzapara

    lozzapara Newcomer, in training Topic Starter

    ok i've completed the 8 - step virus/malware removal instructions and here are the logs:

    Attached Files:

  4. Broni

    Broni Malware Annihilator Posts: 46,388   +252

    Things look clean so far....

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt"
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  5. lozzapara

    lozzapara Newcomer, in training Topic Starter

    here is the log from combofix:

    Attached Files:

  6. Broni

    Broni Malware Annihilator Posts: 46,388   +252

    It's clean too.

    1. Download ATF Cleaner by Atribune.

    Double-click ATF-Cleaner.exe to run the program.
    Under Main choose: Select All
    Unselect Cookies.
    Click the Empty Selected button.

    If you use Firefox browser
    Click Firefox at the top and choose: Select All
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Unselect Cookies.
    Click the Empty Selected button.

    If you use Opera browser
    Click Opera at the top and choose: Select All
    NOTE: If you would like to keep your saved passwords, please click No at the prompt.
    Unselect Cookies.
    Click the Empty Selected button.

    Click Exit on the Main menu to close the program.

    2. Go to Kaspersky website and perform an online antivirus scan.

    1. Disable your active antivirus program.
    2. Read through the requirements and privacy statement and click on Accept button.
    3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    4. When the downloads have finished, click on Settings.
    5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

    • Spyware, Adware, Dialers, and other potentially dangerous programs
      [*] Archives
      [*] Mail databases
    6. Click on My Computer under Scan.
    7. Once the scan is complete, it will display the results. Click on View Scan Report.
    8. You will see a list of infected items there. Click on Save Report As....
    9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.
  7. lozzapara

    lozzapara Newcomer, in training Topic Starter

    I've managed to sort the problem out. My Dad was having the same problem and we both recently installed AVG 9 and firefox has been running an add-on called 'AVG safe search'. This was what was causing the web browsers to close all the time so disabling it has solved the problem. Thanks so much for your help.
  8. Broni

    Broni Malware Annihilator Posts: 46,388   +252

    Good news then :)
    I suggest, you run ATF Cleaner anyway to get rid of garbage.
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.