Nebuler Downloader

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Need Help. Had nebuler and downloader. Symantec instructions had me look in hkey local but nodda,Yes I now Norton. Norton wouldn't update, deleted dll from temp file fixed udater. after restart error message couldn't load dll ,I close then something flies down into my task bar and disappears; like I'm logging onto a LAN and loadind settings. Tried Norton 360, said I have multiple users logged on, won't install, have hijack log. any help greatly appreciated
 
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