I was giving this direction below when i boot in safe mode do i go into administrator or user this is for a window xp proffessional computer. this was the direction The should help to speed you up: Please print the following. you will need to list of programs to take off of startup and modify the Service Startup Type: Please reopen HijackThis to 'do system scan only.' Check each of the following, if present: C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\iPod\bin\iPodService.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe Close all Windows except HijackThis and click on "Fix All" Boot into Safe Mode: Reboot the computer. After the logo loads, begin tapping the F8 key When you get the "Windows Advanced Options Menu" use the Arrow keys to move to "Safe Mode" and press your Enter key. Click on Start> Run> type in services.msc> scroll to each of the Services below and set as directed: Apple Mobile Device - Set to Manual Startup Bonjour Service - Set to Manual Startup iPod Service - Set to Manuakl Startup. JavaQuickStarterService) - Set Startup to Disabled. NVIDIA Display Driver Service (NVSvc) - Set to Manual Startup. YahooAUService- Set to Manual startup. Exit Services when through Click on Start> Run> type in msconfig> enter> Selective Startup> Startup tab: Find each entry for the list of processes you stopped in HijackThis and uncheck it. Click on Apply> OK when finished. Reboot. NOTE: On the first reboot after using'msconfig', you will get a nag message that you can ignore and close after checking 'don't show this message again.' You must stay in Selective Startup to keep the changes. #33 1 Week Ago Bobbye Helper on the Fringe Location: Florida Member since: Mar 2007, 9,167 posts Removing all of the tools we used and the files and folders they created Uninstall ComboFix and all Backups of the files it deleted Click START> then RUN Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there. Download OTCleanIt by OldTimer and save it to your Desktop. Double click OTCleanIt.exe. Click the CleanUp! button. If you are prompted to Reboot during the cleanup, select Yes. The tool will delete itself once it finishes. Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so. You should now set a new Restore Point and remove the old restore points to prevent infection from any previous Restore Points. Go to Start > All Programs > Accessories > System Tools Click "System Restore". Choose "Create a Restore Point" on the first screen then click "Next". Give the Restore Point a name> click "Create". Go back and follow the path to > System Tools. Choose Disc Cleanup Click "OK" to select the partition or drive you want. Click the "More Options" Tab. Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one.