TechSpot

Need help with Blue Screen of Death

By Sick Mosh
Apr 8, 2009
  1. My computer has started to randomly get the blue screen of death. Sometimes I get it a second after windows loads. Sometimes I get it about 5-10 minutes after windows loads. Sometimes I can run windows for about 1-2 hours before I get it. Also, upon restarting my computer after getting this message, my computer sometimes freezes up after.

    I was running service pack 3 with all the updates.

    I brought my computer back to factory settings hoping to fix this issue. It worked fine for a day then it started up all over again. (I used F10 and not a restore disk)

    Here are the messages I generally get:

    Driver IRQL Not Less Or Equal
    Page Fault In Non Pages Area

    Alternates between these two errors.

    I read former posts about these problems on these boards and heard it could be a problem with my RAM?

    I downloaded Memory Tests and it didn't say I had any problems.

    Also, my computer runs fine on SAFE MODE with networking.

    HP Pavilion a640n
    Windows XP
    AMD Athlon(tm) 64 processor
    3400+
    2.19 ghz
    512 mb ram
    160gig ultra dma hard drive Samsung SP1604n

    If anyone can help me it would be appreciated =)

    UPDATE:
    I finally found out what was causing my blue screen of death errors so I will post what my problem was for anyone else that might be experiencing the same errors:

    * Right click on my computer
    * Click on properties
    * Click on hardware
    * Click on device manager

    Disable all drivers except for the video adapter and network card

    Restart computer and see if windows boots normaly

    Mine did.

    Enable a driver one by one while restarting the computer to find out which driver is giving you the problem.

    The driver that was giving me the problem was my processor driver:
    AMD Athlon(TM) 64 Processor 3400+

    Once I disabled this driver Windows would boot normally without any problems.

    So here is my new question:

    What are the side affects of having this driver disabled???
     
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    You are off to a good start by getting Memtest.
    Did you let it run all 8 tests at least 7 passes?

    If no memory errors present, my next guess would be a hard drive error.
    Have you run CheckDisk? (chkdsk)

    If this comes up clean, you may need to download utilities from the company that made your hard drive. Some tools are pretty good in many brands, but the tools from your hard drive maker will likely be best for your drive.

    A third diagnostic tool available at this point would be your minidump files.
    Go to Microsofts Download, and look for WinDbg. You will need the version and symbols appropriate for your operating system and SP#. You will also need to configure WinDbg to find your symbol library.

    To get further assistance...
    You may want to post your OS and SP,
    and other pertinent data about your system.
    (Processor, Speed, Hard Drive, Ram, etc)
    These will be helpful for providing more specific advice,
    instead of merely plain "vanilla" strategies.

    But this is a place to start.
     
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    I don't do the minidumps, but the Event Viewer can be a good source of additional information:

    Start> Run> type in eventvwr

    You can ignore Warnings and Information Events. you do not need to include the lines of code-if any-in the box below the Description.

    The above path is for Windows XP
    For Vista, see http://www.windowsnetworking.com/articles_tutorials/Monitoring-Event-Logs-Windows-Vista.html

    It's always a good idea to give 'at least' the RAM and the OS.
     
  4. Sick Mosh

    Sick Mosh TS Rookie Topic Starter

    update:

    Thanks for responding guys. I'll post the specs:

    Windows XP
    AMD Athlon(tm) 64 processor
    3400+
    2.19 ghz
    512 mb ram
    160gig ultra dma hard drive Samsung SP1604n

    I'll try to do everything you guys mentioned already and will post the results tomorrow.
     
  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Okay, the RAM is OK if it's good. Use the Event Viewer as I outlined for Windows XP.
     
  6. Sick Mosh

    Sick Mosh TS Rookie Topic Starter

    Ok theres a few errors. I'll post them here:

    APPLICATION ERRORS:

    Source: VSS

    Event Type: Error
    Event Source: VSS
    Event Category: None
    Event ID: 8193
    Date: 4/8/2009
    Time: 6:36:28 PM
    User: N/A
    Computer: RONIN
    Description:
    Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80040206.

    Data:
    0000: 57 52 54 57 52 54 49 43 WRTWRTIC
    0008: 32 31 31 33 00 00 00 00 2113....
    0010: 57 52 54 57 52 54 49 43 WRTWRTIC
    0018: 32 30 37 38 00 00 00 00 2078....

    *******************************************************************************************
    Source: EventSystem

    Event Type: Error
    Event Source: EventSystem
    Event Category: (50)
    Event ID: 4609
    Date: 4/8/2009
    Time: 6:36:28 PM
    User: N/A
    Computer: RONIN
    Description:
    The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043C from line 44 of d:\nt_qxp\com\com1x\src\events\tier1\eventsystemobj.cpp.

    *******************************************************************************************

    SYSTEM ERRORS:

    Source: Service Control Manager

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 4/9/2009
    Time: 9:40:53 AM
    User: N/A
    Computer: RONIN
    Description:
    The mrtRate service failed to start due to the following error:
    The system cannot find the file specified.

    *******************************************************************************************

    Source: DCOM

    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10005
    Date: 4/9/2009
    Time: 9:36:49 AM
    User: NT AUTHORITY\SYSTEM
    Computer: RONIN
    Description:
    DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
    {1BE1F766-5536-11D1-B726-00C04FB926AF}

    *******************************************************************************************

    Source: Side By Side

    Event Type: Error
    Event Source: SideBySide
    Event Category: None
    Event ID: 59
    Date: 4/8/2009
    Time: 6:56:17 PM
    User: N/A
    Computer: RONIN
    Description:
    Generate Activation Context failed for C:\Documents and Settings\Owner\Application Data\HouseCall 6.6\MFC80U.DLL. Reference error message: The operation completed successfully.

    *******************************************************************************************

    Source: Side By Side

    Event Type: Error
    Event Source: SideBySide
    Event Category: None
    Event ID: 59
    Date: 4/8/2009
    Time: 6:56:17 PM
    User: N/A
    Computer: RONIN
    Description:
    Resolve Partial Assembly failed for Microsoft.VC80.MFCLOC. Reference error message: The referenced assembly is not installed on your system.
    .
    *******************************************************************************************

    Source: Side By Side

    Event Type: Error
    Event Source: SideBySide
    Event Category: None
    Event ID: 32
    Date: 4/8/2009
    Time: 6:56:17 PM
    User: N/A
    Computer: RONIN
    Description:
    Dependent Assembly Microsoft.VC80.MFCLOC could not be found and Last Error was The referenced assembly is not installed on your system.

    *******************************************************************************************

    Source: Service Control Manager

    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7026
    Date: 4/8/2009
    Time: 6:38:01 PM
    User: N/A
    Computer: RONIN
    Description:
    The following boot-start or system-start driver(s) failed to load:
    AmdK8
    Fips
     
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Okay, thank you- you set the events up nicely. But you did not tell me which corresponded to the error messages you're getting. Another consideration is reading Events that happened while in Safe Mode a somewhat misleading, simply because they don't start in Safe Mode- like DCOM,
    Hopefully I'm not confusing you too much below. I put the Events in date and time sequence.

    Source: VSS
    Source: Side By Side> The component or manifest depends on another program or component that is not installed.
    Event ID: 59
    Source: Service Control Manager
    Source: Service Control Manager
     
  8. Sick Mosh

    Sick Mosh TS Rookie Topic Starter

    Source CSS:
    ---> I checked in Services.MSC & startup was already on manual

    Source: Side By Side:
    ---> No idea how to take this off on start up. I did not see it listed?
    ---> No idea what to do regarding Microsoft.VC80.MFCLOC

    Yeah I was in safe mode for the last two.
     
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You have HouseCall 6.6 somewhere on the system. It is starting but missing a file so is causing the sidebyside error.

    Find Housecall on the Startup menu and uncheck it.
    Open The Housecall program. Look at the options. If there is one for startup, uncheck it.

    You appear to be missing the Microsoft® Visual Studio® 2005 and current RunTime Libraries. I left links.
     
  10. Sick Mosh

    Sick Mosh TS Rookie Topic Starter

    I finally found out what was causing my blue screen of death errors so I will post what my problem was for anyone else that might be experiencing the same errors:

    * Right click on my computer
    * Click on properties
    * Click on hardware
    * Click on device manager

    Disable all drivers except for the video adapter and network card

    Restart computer and see if windows boots normaly

    Mine did.

    Enable a driver one by one while restarting the computer to find out which driver is giving you the problem.

    The driver that was giving me the problem was my processor driver:
    AMD Athlon(TM) 64 Processor 3400+

    Once I disabled this driver Windows would boot normally without any problems.

    So here is my new question:

    What are the side affects of having this driver disabled???
     
  11. Sick Mosh

    Sick Mosh TS Rookie Topic Starter

    bump.

    The driver that was giving me the problem was my processor driver:
    AMD Athlon(TM) 64 Processor 3400+

    Once I disabled this driver Windows would boot normally without any problems.

    So here is my new question:

    What are the side affects of having this driver disabled???
     
  12. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    You started this thread 04-08-2009

    B00kWyrm suggested running the memtest.
    Over the next three days, I worked with you to resolve the Event Errors.
    Nothing was heard from you after 4/11 until 6/1 , when you asked about the consequences of having the driver disabled.

    6 hours later, you bumped the question. due to impatience.

    Suggest you look for the answer starting here:
    http://www.google.com/search?q=disa...ent-ff&ie=UTF-8&rls=GGGL,GGGL:2006-27,GGGL:en
     
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