Need help with Brother scanner

By lilcee
Jan 13, 2006
  1. I bought my daughter a Brother multi function - model 210C . She is able to use the fax, printer and copier with no problem but she can't get the scanner to work. It says it's not communicating with the computer. We've tried uninstalling it and reinstalling it and also disconnecting the cable and reconnecting it. Nothing works. She has Win 98.
    Is there a driver she's supposed to download or is there special cable she needs?
    Any help would be appreciated.
    Thank you.
  2. SNGX1275

    SNGX1275 TS Forces Special Posts: 10,714   +397

    There is no special cable needed if you already have it connected to the computer. The unit should have came with a CD that contains the drivers for Windows98. Do you still have the disk? If not I'd go to Brother's website and search for the drivers/software there. You may need special software to scan, which should have been supplied by Brother.
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