floodgate59
Posts: 8 +0
i am currently infected with trojan:virus windows/system32.
i have tried to follow the instructions posted in the 8 step help thread. however, when I try to download either malwarebytes anti malware or super anti-malware free addition my computer either tells me the program has stopped working...or i go to the blue crash dump screen. i have tried saving the antivirus software and opening it in safe mode, but the message always comes up and the program has stopped working.
i was able to download the recent version of java and have a complete scan done by Hijackthis...i didnt remove anything...only did the scan.
i have been working on this problem for two days straight now and i need whatever help i can get please
floodgate59
i have tried to follow the instructions posted in the 8 step help thread. however, when I try to download either malwarebytes anti malware or super anti-malware free addition my computer either tells me the program has stopped working...or i go to the blue crash dump screen. i have tried saving the antivirus software and opening it in safe mode, but the message always comes up and the program has stopped working.
i was able to download the recent version of java and have a complete scan done by Hijackthis...i didnt remove anything...only did the scan.
i have been working on this problem for two days straight now and i need whatever help i can get please
floodgate59