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[Solved] Need help with malware removal

Discussion in 'Virus and Malware Removal' started by TimMcG, Jan 14, 2012.

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  1. Broni Malware Annihilator

    Your computer is clean [IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
    Broni, Jan 17, 2012
    #41

  2. TimMcG Newcomer, in training

    Computer seems to be working fine so far. The last run of OTL did not produce a log though. Also, do I need to remove Java Update 16 and 18, as they keep giving me an error when I try to uninstall?

    I'm working on getting the wife set back-up as a user.

    I really appreciate all your help. I'll post back after I test out the computer more.

    Thanks,
    Tim
    TimMcG, Jan 17, 2012
    #42

  3. Broni Malware Annihilator

    Download JavaRa to your desktop and unzip it to its own folder
    • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
    • Accept any prompts.
    • Do NOT post JavaRa log.

    Whatever it removes.....

    Good luck and stay safe :)
    Broni, Jan 18, 2012
    #43

  4. TimMcG Newcomer, in training

    JavaRa ran but I still have Java 16 and 18 listed as installed programs under Control Panel/Add Remove programs, which still give me the error if I try uninstalling. I suspect JavaRa did it's thing, but somehow they got left in the list of programs.

    Thanks again for all your help.

    Tim
    TimMcG, Jan 19, 2012
    #44

  5. Broni Malware Annihilator

    Leave it alone.

    You should be good to go.
    Good luck and stay safe :)
    Broni, Jan 19, 2012
    #45
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