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Need Help with webcam

By hitech0101
Dec 30, 2009
  1. I have an webcam QHM100LM from Quantum. I installed the driver from the cd they gave me
    But the device still appears to be unknown in "universal serial bus controller" i tried updating by right clicking in "unknown device" but still it gives back a message unknown device.
    I am using win xp sp 3.
    The lights on the webcam do turn on.

    Please Help
     
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

  3. hitech0101

    hitech0101 TS Guru Topic Starter Posts: 435   +24

    Thanks for replying .I don't know what to do now ? See these images
     

    Attached Files:

  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

    Ahhhh...

    You don't have a driver issue (at least not yet). Rather, your problem is that Windows isn't receiving a Hardware ID from your web cam. (Windows first needs the Hardware IDs before it can go looking for drivers)

    This problem may happen because:
    1) Your web cam isn't working right (even if the light turns on)
    2) There's a problem with the USB port

    I'd try
    > Try connecting the cam to different USB ports on your computer
    > Also, you can try disconnecting all USB and then power cycling your computer then try plugging the web cam in again
    > See if your web cam's Hardware ID is at least received and recognized on a different computer or not

    It may just be time for a new web cam
     
  5. hitech0101

    hitech0101 TS Guru Topic Starter Posts: 435   +24

    > Try connecting the cam to different USB ports on your computer
    > Also, you can try disconnecting all USB and then power cycling your computer then try plugging the web cam in again
    > See if your web cam's Hardware ID is at least received and recognized on a different computer or not


    I tried the first two options now i will try it on friend's PC if it doesn't work then maybe a new one.

    Thanks for your help at least now i know that i can throw it away.
    Thanks a lot !
     
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