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Need some help with Malware

By Emmo
Sep 18, 2008
  1. Hi all,

    I have read all the threads and followed the advice but I am experiencing some issues no one else seems to have encountered.

    While I was browsing the internet I encountered an antivirus xp 2008 pop up (using firefox3) that I could not get rid off and that prevented task manager from opening. I left it open while I went to another computer to do some research but my girlfriend installed it by accident.

    It proceeded to install antivirus xp 2008 and a BSOD screen saver.

    This was all while I had AVG, AVG Spybot running.

    I managed to remove it by following some instructions here but I am still experiencing google redirects via go.google.com and google-analytics.com

    In addition to this I cannot access some sites when I try to down load things like malwarebytes or hijack this. To bypass this I used the cached sites in google search, this is unaffected by the redirects. When I tried to install these programs I was told either that various dll files are missing or that I was not allowed to install the programs. Running a search for the dll files I can find them so I assume this is again the work of the malware. This is the same when I try to install them in normal mode or safe mode.

    I have spybot search and destroy and ad-aware running on the system too in addition to the AVG software which cannot find the piece of software causing the problem! This is the same when I try to find the error in safe or normal mode.

    So apart from formatting the system and starting again what else can I do. I have a lot of music and photos and information for my up coming wedding that I would hope to save.

    Thanks very much for taking the time to read this and hopefully helping me.

    Emmo
     
  2. CCT

    CCT TS Evangelist Posts: 2,653   +6

    Do you have a System Restore Point available?

    Use it if so.

    Then run through the Prelim Removal regimen here.
     
  3. Emmo

    Emmo TS Rookie Topic Starter

    I dont. Wish I did now.

    Emmo
     
  4. CCT

    CCT TS Evangelist Posts: 2,653   +6

    You could slave the drive and run the AV/AM from another comp on it.
     
  5. Emmo

    Emmo TS Rookie Topic Starter

    I have an external hard drive, could this be used too?

    Can you give me a link of how to do this please?

    Thanks

    Emmet
     
  6. CCT

    CCT TS Evangelist Posts: 2,653   +6

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