nero 6 ultra edition

By waiyeh
Aug 16, 2004
  1. nero 6 untra edition

    hi there,
    i have a problem trying to install nero 6 all night.
    right when i install nero 6 ultra edition the incd4 my laptop kind of crash and restart then i would get that blue screen with the error message.
    i would get :

    and then underneath i get this:

    cnsminkp.sys address f79a7037 base at f79a500,datestamp 3f013d3c

    i don't know what these are and don't know how to solve it.

    everytime i would need to boot in safe mode and recover to previous system restore.

    please help
  2. guruboy

    guruboy TS Rookie Posts: 26


    Sometimes, this problem can be caused by an incompatibility with iTunes and Nero 6. Do you have iTunes installed?
  3. Julio Franco

    Julio Franco TechSpot Editor Posts: 7,022   +612

    Also I believe you need a Nero update if you've already installed SP2.
  4. waiyeh

    waiyeh TS Rookie Topic Starter Posts: 19

    @guruboy- no i don't have itunes

    @julio-i will try and get an update then.


    i think it worked by deleting that file i mentioned "cnsminkp.sys"
    now i don't get the blue screen.
    but when my laptop boots into windows i get a message that "incd failed to start"
    does anyone know why?

  5. waiyeh

    waiyeh TS Rookie Topic Starter Posts: 19

    still getting the this message come up my screen when i booted to windows.

    "InCD error
    cannot connect to file system. InCD service not working."

    installed incd when i installed nero 6. after rebooting from the install it was ok, but after that then i get this error.

    does anyone know why?

  6. Julio Franco

    Julio Franco TechSpot Editor Posts: 7,022   +612

  7. Goalie

    Goalie TS Booster Posts: 616

    The file you deleted is part of InCD.

    This is a known issue by Microsoft. The update that Julio has linked you to will help. There are rumors that the patch won't fix everything, but it's at least a temporary fix.

    Also, ask yourself if you really use InCD.. many people who have it installed have explorer issues, and Nero will function without it.
  8. waiyeh

    waiyeh TS Rookie Topic Starter Posts: 19

    ok thanks for the help.

    gonna apply updates then and hope it will be sorted

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