Ok, I just put this computer together for my mother in law and it's been randomly freezing, usually with a black screen and an oversized mouse cursor arrow. Once it had like 4 mouse cursor arrows. This is what the even viewer says; The Monitor Image service terminated with the following error: A dynamic link library (DLL) initialization routine failed. Google has been no help at all. I think I may need update the video drivers but I'm not sure. I've been trying to download them since early this morning but the computer crashes before I can.