TechSpot

New build major issue

By gmworodj
Oct 13, 2008
  1. Hi! I'm new to the forums, and i couldn't find where to post this, so i just decided to do it here....

    First of all my specs...

    * Asus Rampage Mobo (came with the SupremeFx II Sound card, so im using it)
    * Q9550 (stock speeds)
    * Artic Pro 7 cooler
    * 2 x 2GB OCZ Reaper PC8500 (stock speed which is 800mhz not 1600 as advertised)
    * Sapphire Radeon HD3870 Toxic Edition (factory oc)
    * 2 x 250gb Seagate Barracuda ES.2 (took off the jumpers)
    * Windows Vista Home Premium 64bit


    The computer keeps freezing at random times, at first i thought i had done something bad while overclocking, but now everything is set on auto, and it keeps freezing.... then i thought it was a bad memory stick, well i checked them using windows tools, the are both working fine... Then i thought it was a bad driver, so i reinstalled windows and all the drivers as well, but as you can imagine it did not work... The first time it froze i was uploading a video in youtube, so i rebooted the machine and tried it again, the same thing happened ... Then after reinstalling everything this time i was able to upload two videos without having problems, but after a couple of minutes of glory, it stopped working....

    I am really confuse, how can the computer stand 17 hours of the torturte test (passing every single test) and the just freeze when is not doing anything at all...
    Other symptoms are:

    Cant get games like Command and conquer 3 to run... i get a message saying " make sur u have directx 9 installed, also that your video card supports blah, and that you have the hardware acceleration box unchecked"... i have directX 10, my video card can take it no problems there, and that third thing i have no idea...

    Internet explorer AND firefox are unable to display pictures.. shows x marks

    My system clock keeps changing.. goes back two hours...

    I will paste my HJT log, please let me know your ideas!! I am DESPERATE!!

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:06:30 PM, on 10/13/2008
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal

    Running processes:
    C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
    C:\Program Files (x86)\Analog Devices\SoundMAX\SoundTray.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files (x86)\Internet Explorer\ieuser.exe
    C:\Program Files\BitDefender\BitDefender 2009\antispam32\bdimguiaux.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - "C:\Program Files\BitDefender\BitDefender 2009\Antispam32\IEToolbar.dll" (file missing)
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files (x86)\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [SoundTray] "C:\Program Files (x86)\Analog Devices\SoundMAX\SoundTray.exe"
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files (x86)\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O13 - Gopher Prefix:
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) -
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
    O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) -
    O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Unknown owner - C:\Windows\system32\AEADISRV.EXE (file missing)
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: BitDefender Arrakis Server (Arrakis3) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender Arrakis Server\bin\Arrakis3.exe
    O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
    O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 7016 bytes

    had to remove the bitdefender link... dont think it would matter...

    please let me know if you have any ideas... its my first build so problem may lay on the hardware installation, although i have reinstalled everything...
    thank you..
     
  2. boykov

    boykov TS Rookie Posts: 131

    Hi
    I would start here...
    The memory might need some manual BIOS setting up... here is a link with the correct settings and specifications:
    http://www.ocztechnology.com/products/memory/ocz_ddr2_pc2_8500_reaper_hpc_4gb_edition
    Make sure the Voltage and timings are correct, also the memory should be running at 1066Mhz..

    The "x" in IE and Firefox may be due to missing Java or ActiveX (such as Flash)...

    As to the changing clock - make sure your time zone is set correctly...

    Here is a link for "HijackThis Log Tutorial":
    http://www.aumha.org/a/hjttutor.php


    Cheers
     
  3. JimShady23

    JimShady23 TS Maniac Posts: 651

    Compatability

    I know that certain Asus boards are a RAM compatability pain in the a--!!! So check the compatability chart on the Asus website for your board.

    Personally I have never ever had a problem with OCZ memory on a Asus board, but maybe I am just lucky ?

    YOU NEED TO SET ALL YOUR MEMORY SPECS MANUALLY !!!!!!!

    Also as boykov said, check the memory timings and voltage. Under memory timmings set your
    CAS to 5 - TRCD to 5 - TRP to 5 - Tras to 18 and select the operating speed at 1066mhz. Do not worry any other timming settings at this time. Just make sure you run fine first with these settings.

    Also seems that this memory in specific has a sweet spot some place between 2.1-2.2v. Id start out at 2.1 first and see how that runs.

    If you have your CPU overclocked.....Reset it back to stock speeds and see if the problem persists. Then return to your overclock.
     
  4. nickc

    nickc TechSpot Paladin Posts: 1,634

    good JimShady23, that is what I would have advised.
     
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