TechSpot

New Hard Drive has begun rattling

By mewi
Jun 15, 2008
  1. Well I recently purchased a Seagate Barracuda ES.2 ST3250310NS 250B SATA drive from newegg.com 10 days ago, however the past few days it has began to make a faint ( still quiet ) rattling noise, although I believe it has become a bit louder now... My 40GB drive ( also by seagate ) does not make any sound and it is 7 years old...

    I have ran an HDD test I see nothing abnormal with my hard drive... but I can hear it X.X should I return it for a new one or ask for a refund? OR stick with this one and see how it goes... This is such a headache if I have to return it... I reinstalled everything which took me like two days to do! x.X Maybe someone could recommend a better hard drive, perhaps more reliable at a similar price with that amount of space or more x.X

    By the way Im not sure what any of that stuff means under Health, or if its good or bad x3

    Hard Drive: http://www.newegg.com/Product/Product.aspx?Item=N82E16822148309

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  2. captaincranky

    captaincranky TechSpot Addict Posts: 11,055   +970

    Not that it's any of my business, but why are you running an "electronic surveillance" hard drive?
     
  3. mewi

    mewi TS Rookie Topic Starter Posts: 86

    Not sure if that really helps me with my questions above... and I thought ES stood for esomething Storage? o.O" Enterprise Storage? Electronic Storage? Electromagnetic Switching?

    Edit: Nevermind I found the information on seagates site lol. I guess it doesn't' really matter that it's ES so why bring it up? ;p
     
  4. captaincranky

    captaincranky TechSpot Addict Posts: 11,055   +970

    One man's buzz could be another man's rattle. One of my system drives tended to "buzz" (?) somewhat. I tried defragging, reasoning that it would make less noise with less head movement. It seemed to help some.
    If you think the drive is defective, better RMA it before you get too much time and effort invested in it. But, give defragging a shot first.

    The ES drives will write multiple data streams, while having marginally longer read and write times. It doesn't really matter, just making conversation.
     
  5. raybay

    raybay TS Evangelist Posts: 10,716   +6

    You are not using a standard hard drive for an eMachine. The ES 2 stands for electronic surveillance. If the seller represented it as a normal hard drive, return it and get the correct one... Or tell Seagate tech support about the rattle.
     
  6. mewi

    mewi TS Rookie Topic Starter Posts: 86

    Well it's beginning to a point where I can hear it even when it's barely doing anything ( hard drive refresh read? ) I did defrag, infact the first time I noticed the sound was when I began it's first defragmentation >.<

    All tests with seagate tools PASS D:
     
  7. tipstir

    tipstir TS Ambassador Posts: 4,754   +96

    Heads on the disc starting to make noise, if you want backup the drive into an image and store is on a USB 2.0 HDD for safe keeping. Should this drive should crash or fail. If you have warranty on it the maker of the drive will replace it.
     
  8. captaincranky

    captaincranky TechSpot Addict Posts: 11,055   +970

    It does sound like it's time for the big RMA. Isn't that what you really think also?

    Ever notice that Windows allways tells you "the device is working properly"?
    Meh, maybe, maybe not.

    Plan B would be to accept the fact that Seagate makes lousy, noisy HDDs. This doesn't seem true to me, since the four I have are as quiet as church mice. Every once in a while a bad one slips out, happens to the best of manufacturers.

    Grab one of the "Barracuda" series instead.

    Certain Psychedelic compounds could cause a person to perceive sounds much more loudly than normal. I doubt that this is in play in this case though.
     
  9. tipstir

    tipstir TS Ambassador Posts: 4,754   +96

    Seagate drives are just as good since they have Maxtor engineers onboard now after taking over the company. Still all drives do fail, you really never know when they'll crash. The noises you here usually means it's going to crash soon.
     
  10. mewi

    mewi TS Rookie Topic Starter Posts: 86

    Well lets see what my options are, I have a 30 day return policy with newegg, this is from what I gather... free ( for me ) with no shipping fees ( i uhh hope... ). I can request a replacement or a refund during this time.

    Now here is what I am considering...

    1. Replace the drive with another of the same model.

    2. Refund and buy a different drive.

    Maybe captaincranky can give me a link to what seagate hard drives he uses? or other people here can suggest different hard drives?

    Edit: and no I do not take drugs lol the only thing I have is red eyes from staring at this monitor to much XD
     
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,065   +169

    Go to the Seagate website and apply for an RMA. They will send you a new drive after they receive your old one...
     
     
  12. mewi

    mewi TS Rookie Topic Starter Posts: 86

    Why would I RMA with seagate when I still have an active return policy with newegg? o.O
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,065   +169

    Newegg will tell you to do the RMA with Seagate. It is an easy process. You don't have to quote a reply right next the old one
     
  14. captaincranky

    captaincranky TechSpot Addict Posts: 11,055   +970

    Oh, Dear, I Was W****g......

    As it turns out, The surveillance series drives are "SV35"..........Meh
    Newegg is very civil, social, and liberal with their returns, If you're inside of 30 days, you're gold. After 30 days, it's a swap, (for up to a year).

    Now here is what I am considering...
    Meh, who knows. At the moment, 1.2 million hours MTBF seems a bit of a hollow promise, doesn't it? Incidentally, that's 137 years @ 24/7. It does seem that nobody would still be around to call them liars, like say if it failed in a paltry 100 years. How do you even estimate something like that?
    .
    Here's a link for the standard 250 GB drive: http://www.newegg.com/Product/Product.aspx?Item=N82E16822148262
    $60.00 + free shipping, 5 stars. It comes with a 5 year warranty, which hopefully you won't need. Plus,you'd have a bit of money left over. They're not always giving free shipping, so better hurry.

    Anyway, ES probably is "enterprise storage", and I do humbly apologize for clouding the issue with my error.:eek:

    Well then, the drive is probably bad after all. Although, you know what they say about all work and no play.........
     
  15. Spyder_1386

    Spyder_1386 TS Rookie Posts: 563

    hey there

    I've been happy with the 3 Seagate Baracuda hard drives that i've purchased so far.... absolutely no problems.... and as far as i know, Seagate have a 5-year warranty on all their disks as long as the damage was not caused by lightning or water.... i must admit however, that i am unsure if they will exchange the product based on "rattling" ...

    Spyder_1386 :)
     
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,065   +169

    I've never had a hard drive failure from Newegg, but Seagate handles RMA's from their website. Newegg customer service will inform you on just what to do. Rattling is not normal
     
  17. mewi

    mewi TS Rookie Topic Starter Posts: 86

    Hi Everyone, well after reading these posts, I thank you all for your responses... But I have ran into yet ANOTHER problem... But not with my hard drive...

    My DVD burner ( purchased at the exact time as the hard drive ) has seemingly stopped reading cd's/dvd's this happened right after I finished burning a CD with it. I used PowerISO to burn the CD. As you could imagine, I am quite annoyed at this point with all the failure hardware... lets hope the power supply is not next -__-

    So what happens is... I place the CD/DVD in and the light blinks for awhile then eventually stops, it tends to cause massive lag as well... and yes the drive was functioning perfectly before my last CD burn. I also noted that when I attempted to boot my PC with a CD in the drive... that when I attempted to enter bios it would freeze there at "Entering Setup..." until I ejected the CD... did my dvd drive die? -.-'

    Drive is made by ASUS
    http://www.newegg.com/Product/Product.aspx?Item=N82E16827135163
     
  18. tipstir

    tipstir TS Ambassador Posts: 4,754   +96

    Could be something wrong with the MOBO is that new? How old is that? HDD and CD/DVDRW don't fail that quit unless their was defect. You should connect who makes these devices and have them replace by the manufacturer for free plus shipping.
     
  19. Spyder_1386

    Spyder_1386 TS Rookie Posts: 563

    hey mewi

    Try this... Start > Control Panel > System > Hardware tab > Device Manager ...... click the PLUS sign next to "IDE ATA/ATAPI Controllers" .... one of the items in that list is your DVD drive.... double click on it and then click on the "Primary Channel tab" in the box that pops up..... Under "Transfer mode" , make sure that "Ultra DMA mode" selected ..... Sometimes, when faulty CD's or DVD's are inserted into the DVD drive, Windows automatically changes the mode from UDMA to a slower type to avoid damage to the hardware...

    Hope that helps

    Spyder_1386 :)
     
  20. mewi

    mewi TS Rookie Topic Starter Posts: 86

    Well I have tried to find what you are talking about, however the "Primary Channel" is listed as a driver in my driver section and I do not see a "Transfer Mode" tab. However Advanced Settings tab says the DMA modes are selected.

    The problem is not my motherboard because there is another device on the same cable, a plain CD ROM drive that does infact read CD's... unlike my DVD drive. My motherboard is by ASUS and the DVD rom drive is made by ASUS so I doubt compatibility issues here...

    Maybe something is stuck in my DVD drive's memory ??? that is preventing it from reading? or something fried... like the laser/motor? X.X It is simply not picking up anything in my drive... I try to populate the drive it says nothing is there...
     
  21. captaincranky

    captaincranky TechSpot Addict Posts: 11,055   +970

    Who are you in real life, the Grim Reaper?
     
  22. mewi

    mewi TS Rookie Topic Starter Posts: 86

    Only part time but I only deal in Macintosh hardware DEATH TO APPLE.....

    Anywayyyy this sucks... D:
     
  23. mewi

    mewi TS Rookie Topic Starter Posts: 86

    By the way, I have received an RMA extension for both the DVD burner and the drive, I issued a refund for the harddrive and they were kind enough to extend my RMA so that I would have enough time to purchase another hard drive ( im going for 2x this time... ) and transfer the files to it.

    I requested a replacement for the DVD Burner seeing as how the reviews didn't really seem to match my case... So I took it as a rare situation for my specific drive type.

    Nice thing is, they are paying all shipping costs! Talk about high quality customer service ^^"

    captaincranky, these are the exact hard drives you have in your system? Can you vouch the quality? If you put your ear a few inches to the drive while it is read/writing, can you hear it?
     
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