New printer

By Ginamarg
May 16, 2013
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  1. Just bought a new cannon pixma printer as soon as it was plugged in the computer blew can anyone help with this
  2. TheDreams

    TheDreams TechSpot Booster Posts: 467   +43

    Blew how? Explain exactly what it did please.
  3. Ginamarg

    Ginamarg Newcomer, in training Topic Starter

    Just went off and cannot get it to work anymore
  4. jobeard

    jobeard TS Ambassador Posts: 13,278   +280

    • disconnect the printer from the computer.
    • uninstall the print driver & delete the driver.
    • reboot the system.

    Now start over and FOLLOW the instructions - - as I recall, the Canon pixma software needs to be installed BEFORE it is first connected to the PC.

    Once installed you can then connect the printer and it will be found and usable again.
  5. Blkfx1

    Blkfx1 TechSpot Addict Posts: 879   +170

    I think OP is saying the computer blew - not the printer.
  6. jobeard

    jobeard TS Ambassador Posts: 13,278   +280

    Hmm; at worst case (like even a shorted out USB cable), only the physical USB plug would be damaged - - and the PSU would easily survive.
  7. Blkfx1

    Blkfx1 TechSpot Addict Posts: 879   +170

    Indeed. OP's wording isn't very clear on which component blew.
  8. Ginamarg

    Ginamarg Newcomer, in training Topic Starter

    It is the computer that went kaput not the printer
  9. Blkfx1

    Blkfx1 TechSpot Addict Posts: 879   +170

    Before we get to troubleshooting your computer. Have you tried plugging the computer into a different outlet and turning it on?
  10. Ginamarg

    Ginamarg Newcomer, in training Topic Starter

    Yes have plugged the computer into another socket and nothing
  11. Blkfx1

    Blkfx1 TechSpot Addict Posts: 879   +170

    Alright, well, in these situations it's usually the PSU. What kind of power supply does your computer have?
     


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