New wireless modem and still no connection to the Internet

By davbell22602
May 12, 2011
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  1. New wifi wireless modem. The new modem saying that I'm connected to the secure connection in the house. But for some reason that doesnt compute with windows. I got yellow ! for wireless connection in windows.
  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Do you mean you have a yellow warning against the device in Device Manager, if so then the drivers are not installed for the wireless adapter or are you referring to the icon in the taskbar.

    What modem, what wireless adapter and what OS do you have?
  3. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    Linksys E1000 router, gsky ultra high power usb wifi adapter 802.11n and yes referring the icon in taskbar. Windows XP
  4. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Follow this short guide so I may be able to see what the problem is.

  5. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    Windows IP Configuration



    Host Name . . . . . . . . . . . . : david-9b4f57f43

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Unknown

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No



    Ethernet adapter Wireless Network Connection 2:



    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : 802.11n USB Wireless LAN Card

    Physical Address. . . . . . . . . : 00-0C-43-A4-F3-24

    Dhcp Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Autoconfiguration IP Address. . . : 169.254.80.79

    Subnet Mask . . . . . . . . . . . : 255.255.0.0

    Default Gateway . . . . . . . . . :
  6. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    This is not set up correctly, the Default Gateway is missing.

    As this is a new Linksys router it should have been supplied with a Cisco set up disk, try using that and see how it goes. If you have not got it, it should be available from the Lynksys site.
  7. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    You mean the linksys router isnt setup right. Thats how the geek squad setup it up from best buy back in december 2010. Plus he set up with secured connection.
  8. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Use the setup disk. Or, lets get the facts right, has this ever worked and only just failed?
  9. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    Yes the wireless modem works on a unsecure connection from someone else's connection. Just cant get it to work on the secured connection in the house. We 2 other PC on wireless connection working just fine and 1 PC on wired connection working fine also.
  10. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    OK, as you are only having trouble with this one PC what you will have to do is, on one of the working PC's log in to the modem and disable the security. Then run the set up disc on the problem PC which will get it connected and allow you to reset the security. Lynksys set up discs are extremely easy to follow.

    There is nothing wrong with the router set up the problem is your one PC will not connect to it because of the security, hence the lack of Default Gateway address. Run ipconfig /all on the other PC's and you will see the difference.

    If you do not know how to log into the modem then simply hold in the reset button on it for 20 seconds and it will clear all the security settings. The button will require a thin piece of wire like a paper clip to operate it.
  11. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    So will I have to redo the secure connection when doing this? That reset button is on back of the PCI slot card or where referring to reset button on the router?
  12. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Yes, this is a simple process if you use the Cisco disc or did the Geek Squad keep the disc?
    You should be able to download for free from the Linksys site, it will save you a lot of bother and possible mistakes.

    Yes, the one on the router.
  13. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    Still no workie after reinstalling the router. Is there something I should change when I log on to the router settings?
     
  14. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I keep mentioning the setup disc and in my last post I made a point of asking if you have the disc. Do you have the set up disc?

    I get the impression you were not given it.

    Go back to the supplier and get it. Then you should get somewhere. Geek squad, as I have heard don't have the best reputation so don't be talked into letting them charge you to come and fix the problem. A setup disc is supplied with every Linksys router so they are obliged to give it to you.
  15. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    No, But I download the setup drivers and it wont take it cause I dont have xp service pack 3 on the pc with no connection. I havent used it seen replacing the harddrive.
  16. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I just edited my last post so please read it all. You NEED to get the disk.

    What setup drivers, you only need drivers for the wireless card in your PC you don't install drivers for a router. If you are referring to setup software then that is different. You should get this PC updated to SP3 as SP2 is no longer supported. Can you get a connection, having reset the router, using an ethernet cable.
  17. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    I have the disk for new wifi wireless usb. I'm too far away for a cable. So your saying reinstall the drivers for wifi wireless?

    Ok, I reinstall the wireless wifi using the microsoft zero config. Still cant connect to the secure network.

    "Windows was unable to find a certificate to you on to the network"
  18. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I don't think you quite understand what I am getting at here.

    You don't need to worry about the wireless card in the PC. What you need is the setup disc that you should have received with the new router, go back to the shop and get it. Use the disk and your problems will be solved.
  19. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    So use the router disc on the problem pc that wont connect?
  20. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Yes, that is the easiest way to resolve your problem, simply follow the guide on the disc.
  21. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    Problem fixed. Had to return that cheap chinese wireless adapter to amazon and get linksys/cisco ae1000 wireless adapter from best buy and install the cisco connect on the main computer. Then use setup key to connect to E1000 router. Thanks for help.

    Plus there was no updated drivers available for it either on the cheap chinese one. The drivers were from 2009
  22. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Well done, you can't go far wrong with linksys components.
  23. Assis

    Assis Newcomer, in training Posts: 16

    Hi
    Autoconfiguration IP Address. . . : 169.254.80.79
    Above IP from your laptop, this mean private IP from the computer.

    your computer doesn't receive any IP from DHCP ,
    Can you try to using fix IP

    let me know if still not working
  24. davbell22602

    davbell22602 TechSpot Enthusiast Topic Starter Posts: 133

    Read post #21


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