newegg.com BAD BAD BAD

talmont said:
Well, I am not surprised at the lack of ability to complete, accept, or even document your order, conversation, or their instructions to you.

Twice, though I have paid through PayPal, NewEgg did not process my order until I placed it repeatedly through the website.
The motherboard I just received from them was smashed badly enough for the outer box to be opened and the inner box to contain imprints of components through the box and wrap.

While on the phone with their CSR they directed me on how to get a replacement overnight ... 5 attempts later I finally got my order for the replacement through ... but since the CSR had taken 5 attempts to do so, they didn't ship it over until it was too late, now I will not get my board for another two days ... and who knows HOW it will appear then.

I used to love NewEgg, they used to be the standard ... now, my company will not buy from them again!

Have fun with them, (BTW I am in the USA),

~talmont

I got the replacment board, it too was damaged.
Now I am waiting for a refund of a couple of hundred dollars for thier failed attempts, and STILL awaiting the motherboard I ordered on the 14th/15th.
My investors are mad, my customers are mad, my production machine has been down for over a week and all NewEgg had to say ... "Sorry, We will replace this board too." I have had about a week and a half of sorry, it STILL doesn't get my production machine up (hosting server, Database machine) up and running, it doesn't make my investors happy, I have spent over 15 billible hours on this little event, plus my downed production time, 3 hours of my hardware tech time. In reality besides the couple of hundred dollars in money ... I have potentially a couple of thousand dollars in resources tied up in this event. But NewEgg is sorry ... again and again and again.
 
Hey Talmont,
We'd just like to follow-up with you in regards to the situation above.

If this issue has still not been resolved, feel free to PM me with your SO# or email address used as your Newegg login, and I'll be glad to look into this issue for you.

For a quicker response, PM us directly. I'd be glad to assist in any way possible. :)
 
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