No Audio Device

[Jenah-289]

Hi, when I turn on my computer a bubble pops up on the task bar and says that new hardware has been added and click here to install it. When I click to install it just searches with the flashlight over a folder and there's only ever a giant yellow question mark because it never finds the program or the hardware. Also when I run iTunes a message box pops up and says that I have a problem with my audio device and it might not work because of it. I was wondering if anyone could help me with this problem.

Here's the information I got off of the CPU-Z program:
Model: P4M8000CE-8237
Chipset: VIA P4M8000CE
Southbridge: VIA VT8237
LPCIO: ITE IT8705
Rev.: 00

 

[Jenah-289]

I tried what Zac Haze suggested I do, and when I got to this point: then it asks what you want the wizard to do and i select the option that says 'Install the hardware that i manually select from a list (Advanced)' and click next. The next page said that my audio device wasn't configured and then it said code 1 in brackets.

 

[turbo1]

you might have selected the incorrect driver.

can you please run a dxdiag report?

go to START>RUN....on the search box

type dxdiag,directX diagnostic tool window will open.

at the bottom part,click "save all informations" to your desktop.

& attach the file to your next post.

(do not copy & paste).

 

[Jenah-289]

I ran the Direct X diagnostic and this is what I got from it. I hope it means something to you because I have no idea what it means.

 

[turbo1]

you have no current driver installed for your sound devices.

please try the link below:

http://www.biostar.com.tw/app/en-us/mb/driver.php?S_ID=97

scroll down to On-Board Audio & select your OS.

download the file & save.

before installing the driver.kindly check your device manager & navigate to sound,video & game controller if you still have the AC97 Audio,
(just incase,might be corrupted) then right click > un-install it.

also go to Add/remove programs,check & if you still see that AC'97 Audio,
remove it.

when you're done,reboot your computer.
go to BIOS (tap DELETE key repeatedly during blank screen) & enable your on-board sound.save the settings & exit.

when windows boot up,with or without the automatic installation wizard prompt,
install the driver manually.

when done,please reboot again & try your sound.

 

[Jenah-289]

Thank you so much! I have no idea what you made me do, but it worked. You're a lifesaver.

 

[turbo1]

glad you got your sound back

BTW : you may want to print the guide & burn a copy of the driver to a CD
& keep it somewhere safe,for next time use (just incase).

 

[Jenah-289]

That's a pretty solid idea. Thanks again for all of your help.