No Audio Device

By Jenah-289
Mar 5, 2008
  1. Hi, when I turn on my computer a bubble pops up on the task bar and says that new hardware has been added and click here to install it. When I click to install it just searches with the flashlight over a folder and there's only ever a giant yellow question mark because it never finds the program or the hardware. Also when I run iTunes a message box pops up and says that I have a problem with my audio device and it might not work because of it. I was wondering if anyone could help me with this problem.

    Here's the information I got off of the CPU-Z program:
    Model: P4M8000CE-8237
    Chipset: VIA P4M8000CE
    Southbridge: VIA VT8237
    LPCIO: ITE IT8705
    Rev.: 00
  2. Jenah-289

    Jenah-289 TS Rookie Topic Starter

    I tried what Zac Haze suggested I do, and when I got to this point: then it asks what you want the wizard to do and i select the option that says 'Install the hardware that i manually select from a list (Advanced)' and click next. The next page said that my audio device wasn't configured and then it said code 1 in brackets.
  3. turbo1

    turbo1 TS Maniac Posts: 353

    you might have selected the incorrect driver.

    can you please run a dxdiag report?

    go to START>RUN....on the search box

    type dxdiag,directX diagnostic tool window will open.

    at the bottom part,click "save all informations" to your desktop.

    & attach the file to your next post.

    (do not copy & paste).
  4. Jenah-289

    Jenah-289 TS Rookie Topic Starter

    I ran the Direct X diagnostic and this is what I got from it. I hope it means something to you because I have no idea what it means.
  5. turbo1

    turbo1 TS Maniac Posts: 353

    you have no current driver installed for your sound devices.

    please try the link below:

    scroll down to On-Board Audio & select your OS.

    download the file & save.

    before installing the driver.kindly check your device manager & navigate to sound,video & game controller if you still have the AC97 Audio,
    (just incase,might be corrupted) then right click > un-install it.

    also go to Add/remove programs,check & if you still see that AC'97 Audio,
    remove it.

    when you're done,reboot your computer.
    go to BIOS (tap DELETE key repeatedly during blank screen) & enable your on-board the settings & exit.

    when windows boot up,with or without the automatic installation wizard prompt,
    install the driver manually.

    when done,please reboot again & try your sound.
  6. Jenah-289

    Jenah-289 TS Rookie Topic Starter

    Thank you so much! I have no idea what you made me do, but it worked. You're a lifesaver.
  7. turbo1

    turbo1 TS Maniac Posts: 353

    glad you got your sound back :)

    BTW : you may want to print the guide & burn a copy of the driver to a CD
    & keep it somewhere safe,for next time use (just incase). :)
  8. Jenah-289

    Jenah-289 TS Rookie Topic Starter

    That's a pretty solid idea. Thanks again for all of your help.
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