Uninstall FixRedirectVirus. Judging from WOT ratings it's just a scam: http://www.mywot.com/en/scorecard/fixredirectvirus.org You're running two AV programs, Avast and TrendMicro. One of them has to go. Your choice. Update Adobe Flash Player Download the Latest Adobe Flash for Firefox and IE Without Any Extras: http://www.404techsupport.com/2010/...-flash-for-firefox-and-ie-without-any-extras/ ============================================================= You have one important registry key missing. Following steps involve registry editing. Please create new restore point before proceeding!!! How to: XP - http://support.microsoft.com/kb/948247 Vista and Seven - http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/ Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/ Unzip the file. You'll find several files inside. Double click on mpssvc.reg file and confirm the prompt. Restart computer and post new FSS log.