TechSpot

No Internet access after running Combofix for Google redirect virus

Solved
By irukab
Jan 18, 2012
  1. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    Uninstall FixRedirectVirus.
    Judging from WOT ratings it's just a scam: http://www.mywot.com/en/scorecard/fixredirectvirus.org

    You're running two AV programs, Avast and TrendMicro.
    One of them has to go.
    Your choice.

    Update Adobe Flash Player
    Download the Latest Adobe Flash for Firefox and IE Without Any Extras: http://www.404techsupport.com/2010/...-flash-for-firefox-and-ie-without-any-extras/

    =============================================================

    You have one important registry key missing.

    Following steps involve registry editing. Please create new restore point before proceeding!!!
    How to:
    XP - http://support.microsoft.com/kb/948247
    Vista and Seven - http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/



    Download Seven.zip file from here: http://www.smartestcomputing.us.com/files/download/9-registry-network-keys/
    Unzip the file.
    You'll find several files inside.
    Double click on mpssvc.reg file and confirm the prompt.
    Restart computer and post new FSS log.
     
  2. irukab

    irukab TS Rookie Topic Starter Posts: 39

    TrendMicro antivirus was pre-installed on my computer when I bought it. The free trial has since run out and I uninstalled it a while ago. It's not in my program list anymore. Is there something else I should do to uninstall it?
     
  3. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    That's fine.
    Most likely some registry leftover.
    We'll leave it alone.
    Proceed with other steps.
     
  4. irukab

    irukab TS Rookie Topic Starter Posts: 39

    Farbar Service Scanner Version: 18-01-2012 01
    Ran by Iruka Brown (administrator) on 30-01-2012 at 22:07:41
    Microsoft Windows 7 Starter (X86)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Localhost is accessible.
    LAN connected.
    Google IP is accessible.
    Yahoo IP is accessible.


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================


    System Restore:
    ============
    SDRSVC Service is not running. Checking service configuration:
    The start type of SDRSVC service is OK.
    The ImagePath of SDRSVC service is OK.
    The ServiceDll of SDRSVC service is OK.

    VSS Service is not running. Checking service configuration:
    The start type of VSS service is OK.
    The ImagePath of VSS service is OK.


    System Restore Disabled Policy:
    ========================


    Security Center:
    ============

    Windows Update:
    ===========

    File Check:
    ========
    C:\windows\system32\nsisvc.dll => MD5 is legit
    C:\windows\system32\Drivers\nsiproxy.sys => MD5 is legit
    C:\windows\system32\dhcpcore.dll
    [2009-07-13 18:12] - [2009-07-13 20:15] - 0253440 ____A (Microsoft Corporation)

    C:\windows\system32\Drivers\afd.sys
    [2011-06-26 15:07] - [2011-04-24 22:24] - 0338944 ____A (Microsoft Corporation) C427F91A748CD342A2B3F9278D9FD6A5

    C:\windows\system32\Drivers\tdx.sys => MD5 is legit
    C:\windows\system32\Drivers\tcpip.sys
    [2011-11-08 20:48] - [2011-09-29 10:43] - 1285488 ____A (Microsoft Corporation) 56C198AC82EFA622DD93E9E43575F79C

    C:\windows\system32\dnsrslvr.dll
    [2011-05-08 09:31] - [2011-03-03 00:29] - 0132608 ____A (Microsoft Corporation) B15BE77A2BACF9C3177D27518AFE26A9

    C:\windows\system32\mpssvc.dll
    [2009-07-13 18:53] - [2009-07-13 20:15] - 0565760 ____A (Microsoft Corporation) 5CD996CECF45CBC3E8D109C86B82D69E

    C:\windows\system32\bfe.dll
    [2009-07-13 18:54] - [2009-07-13 20:14] - 0493568 ____A (Microsoft Corporation) 85AC71C045CEB054ED48A7841AAE0C11

    C:\windows\system32\Drivers\mpsdrv.sys => MD5 is legit
    C:\windows\system32\SDRSVC.dll
    [2009-07-13 18:23] - [2009-07-13 20:16] - 0125952 ____A (Microsoft Corporation) 5FD90ABDBFAEE85986802622CBB03446

    C:\windows\system32\vssvc.exe
    [2009-07-13 18:24] - [2009-07-13 20:14] - 1025536 ____A (Microsoft Corporation) 7EA2BCD94D9CFAF4C556F5CC94532A6C

    C:\windows\system32\wscsvc.dll
    [2011-05-08 09:30] - [2010-12-21 00:38] - 0073728 ____A (Microsoft Corporation) A661A76333057B383A06E65F0073222F

    C:\windows\system32\wbem\WMIsvc.dll => MD5 is legit
    C:\windows\system32\wuaueng.dll
    [2009-07-13 19:15] - [2009-07-13 20:16] - 1912832 ____A (Microsoft Corporation) A33408CC036F9C08142B11BE5E93F0A1

    C:\windows\system32\qmgr.dll
    [2009-07-13 18:30] - [2009-07-13 20:16] - 0589312 ____A (Microsoft Corporation) 53F476476F55A27F580661BDE09C4EC4

    C:\windows\system32\es.dll => MD5 is legit
    C:\windows\system32\cryptsvc.dll
    [2009-07-13 18:33] - [2009-07-13 20:15] - 0135680 ____A (Microsoft Corporation) 9C231178CE4FB385F4B54B0A9080B8A4

    C:\windows\system32\svchost.exe => MD5 is legit
    C:\windows\system32\rpcss.dll => MD5 is legit


    **** End of log ****
     
  5. irukab

    irukab TS Rookie Topic Starter Posts: 39

    Hi Broni,

    Any response to my latest FSS log?

    Thanks.
     
  6. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    Sorry about it :)
    It looks like email notification missed me.

    Your computer is clean [​IMG]

    1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

    Run OTL

    • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    Code:
    :OTL
    :Commands
    [purity]
    [emptytemp]
    [EMPTYFLASH]
    [emptyjava]
    [CLEARALLRESTOREPOINTS]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • Post resulting log.

    2. Now, we'll remove all tools, we used during our cleaning process

    Clean up with OTL:

    • Double-click OTL.exe to start the program.
    • Close all other programs apart from OTL as this step will require a reboot
    • On the OTL main screen, press the CLEANUP button
    • Say Yes to the prompt and then allow the program to reboot your computer.

    If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

    3. Make sure, Windows Updates are current.

    4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

    5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

    6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

    7. Run Temporary File Cleaner (TFC) weekly.

    8. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

    9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
    The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

    10. (Windows XP only) Run defrag at your convenience.

    11. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

    12. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

    13. Please, let me know, how your computer is doing.
     
  7. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    The issue seems to be resolved.
     
  8. irukab

    irukab TS Rookie Topic Starter Posts: 39

    Hi Broni,

    I really really appreciate your help with this computer. I know it's been more than a month, but I am just now doing these last cleanup steps. Sorry about that. The computer has been doing pretty well. It was a bit slow and I lost the ability to connect to my network, but resetting to a restore point got me back online. Using google chrome seems to be much better/faster for browsing.

    Anyway, here is the last OTL log you requested. And I will be making a donation. :)

    Thanks again.



    All processes killed
    ========== OTL ==========
    ========== COMMANDS ==========

    [EMPTYTEMP]

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes
    ->Flash cache emptied: 0 bytes

    User: Iruka Brown
    ->Temp folder emptied: 116522955 bytes
    ->Temporary Internet Files folder emptied: 337555020 bytes
    ->Java cache emptied: 0 bytes
    ->Google Chrome cache emptied: 11244465 bytes
    ->Flash cache emptied: 4976 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 27002230 bytes
    RecycleBin emptied: 4481459 bytes

    Total Files Cleaned = 474.00 mb


    [EMPTYFLASH]

    User: All Users

    User: Default
    ->Flash cache emptied: 0 bytes

    User: Default User
    ->Flash cache emptied: 0 bytes

    User: Iruka Brown
    ->Flash cache emptied: 0 bytes

    User: Public

    Total Flash Files Cleaned = 0.00 mb


    [EMPTYJAVA]

    User: All Users

    User: Default

    User: Default User

    User: Iruka Brown
    ->Java cache emptied: 0 bytes

    User: Public

    Total Java Files Cleaned = 0.00 mb



    OTL by OldTimer - Version 3.2.39.2 log created on 03242012_223013

    Files\Folders moved on Reboot...
    File\Folder C:\Users\Iruka Brown\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5\BXP2HRZR\qOdQEigPzYXZJ03Q9PAPdcUkKvaaiua3IQTsFnIuz0SXBbJQeudpCJEddJ3APZGu9prhZZUGfcDeYmrnXUe7Gp_idlN8Fx_LnhmYWwX54UIaQQa4WDBwAj9qR1Tho7I7X3dWDsbGC93Lcwn36a3XFi5IKG8KA_0aFlFQ[1].gif not found!
    File\Folder C:\Users\Iruka Brown\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5\BXP2HRZR\rm_sprkv_sptlt_sur;kvbw=0;kvcbw=0;kvthrottle=0;misc=1332029337206;kvrid=136232276e9ed79a456e92c5604c0b0a;kvgf=196;kva1824=835;kva1834=350;kvagt18=127;kvrti=2589197-1[1].js not found!
    File\Folder C:\Users\Iruka Brown\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5\8C7ER0QX\nr_indirect_sprkrm_sprkv_sptlt_sur;kvbw=0;kvcbw=0;kvthrottle=0;misc=1332028103220;kvrid=136230f83af72a10947a1e7792c9a34a;kva1824=835;kva1834=350;kvagt18=127;kvgf=196[1].js not found!
    File move failed. C:\windows\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.
    C:\windows\temp\HS.log moved successfully.

    Registry entries deleted on Reboot...
     
  9. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    Very well then :)
     
  10. irukab

    irukab TS Rookie Topic Starter Posts: 39

    Hi Broni,

    Would you be able to help me with an avast! Setup Fatal Error that is wreaking havoc on my computer?

    Thank you.
     
  11. Broni

    Broni Malware Annihilator Posts: 46,868   +254

     
  12. irukab

    irukab TS Rookie Topic Starter Posts: 39

    I still get about 500 of these setup fatal error pop-ups even though the program is no longer on my computer. I haven't reinstalled Avast yet since I continue to get these pop-ups.

    Plus, I have a Malwarebytes pop-up that says "[OpenEvent] Failed to perform desired action. Error Code: 2"

    And there is another pop-up that says: "There is a file or folder on your computer called "C:\Program" which could cause certain applications to not function correctly. Renaming it to "C:\Program1" would solve this problem. Would you like to rename it now?

    Help!
     
  13. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    Download Autoruns for Windows: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
    No installation required.
    Simply unzip Autoruns.zip file, and double click on autoruns.exe file to run the program.
    Go File>Save, and save it as AutoRuns.txt file to know location.
    You must select Text from drop-down menu as a file type:

    [​IMG]

    Attach the file to your next reply.
     
  14. irukab

    irukab TS Rookie Topic Starter Posts: 39

    Here is the file attached.
     

    Attached Files:

  15. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    Re-run Autoruns, click on "Logon" tab and UN-check following entries:

    + "ASUSPRP"
    + "Eee Docking"
    + "HP Software Update"
    + "RtHDVCpl"

    Restart computer and let me know how it goes.
     
  16. irukab

    irukab TS Rookie Topic Starter Posts: 39

    Hi Broni,

    I am still having an issue with about 500 of these setup fatal error pop-ups as mentioned in my last couple posts. I wasn't able to address it again with you until now (also, for a while I couldn't reply to the thread for some reason).

    Since it's been so long, I repeated the steps you gave me in the last couple posts. Now my computer will only boot in safe mode, so I don't know what is going on. I assume that is a problem.

    Even in safe mode I continue to get the pop-up reading: "There is a file or folder on your computer called "C:\Program" which could cause certain applications to not function correctly. Renaming it to "C:\Program1" would solve this problem. Would you like to rename it now?"

    Attached is the new AutoRuns file.

    Thank you very much for your help.
     

    Attached Files:

  17. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    What happens when you try to boot to normal mode?
     
  18. irukab

    irukab TS Rookie Topic Starter Posts: 39

    It decides to boot in safe mode anyway. I have to restart with F8 and choose safe mode with networking to get internet activity...
     
  19. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    Download Windows Repair (all in one) from this site

    Install the program then run it.

    Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

    [​IMG]



    Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

    [​IMG]


    Go to Step 4 and under "System Restore" click on Create button:

    [​IMG]


    Go to Start Repairs tab and click Start button.

    [​IMG]


    Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

    [​IMG]

    Click on box next to the Restart System when Finished. Then click on Start.
     
  20. irukab

    irukab TS Rookie Topic Starter Posts: 39

    Sorry, for the Windows Repair, which link do I download? There are many options: Installer/Portable Mirror #1, #2, etc. Thanks.
     
  21. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    Installer will be fine.
     
  22. irukab

    irukab TS Rookie Topic Starter Posts: 39

    I ran the program. Once it finished it shut down the computer, but did not restart it. It still boots in safe mode. There doesn't appear to be a change.

    What should I do next?
     
  23. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:

      • Startup Repair
        System Restore
        Windows Complete PC Restore
        Windows Memory Diagnostic Tool
        Command Prompt
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
     
  24. irukab

    irukab TS Rookie Topic Starter Posts: 39

    Attached is the FRST.txt file.
     

    Attached Files:

  25. Broni

    Broni Malware Annihilator Posts: 46,868   +254

    Please observe forum rules.
    All logs have to be pasted not attached.
     


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.