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No Internet access through both wired and wireless to any network laptop

By darz007
May 15, 2011
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  1. Hi Everyone Im haveing some serious issues with trying to connect my laptop to the internet
    Im hopeing someone would be abe to find a solution for me
    below is provided my ipconfig, what it said when i tried ipconfig renew and when i pinged the ip address.... if you need me to post more information im more than happy to
    I bought a brand new Asus 2011 model laptop last month and have been using it perfectly with no interent issuesd at all until about a week ago when all of a sudden it stopped working
    when I try to connect to a network It says connected and internet access but whenever i try and access the internet through all three browsers i have, through steam, utorrent even mulitplayer games it just doesnt work
    Whether its connected wirlessly or directly with the ethernet cable ive tried my home internet, neighbours, universitys but they all connect fine just no internet.
    Can someone please be able to help me out
    also i tried the winsock fix and also tried rolling back my last wireless update (or whatever its called) with no fix to the problem PLEASE HELP ME!!!!
    btw it says when im connected, connected internet access, which is really weird.
    also bluetooth works fine i can connect my wireless headset and listen to music through it.
    Also I just booted and ran Ubuntu off my USB to see if its a hardware error, and Ubuntu ran the internet fine, was able to browse the web and everything through ubuntu, so its clearly a windows 7 problem

    When I performed ipconfig

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Dario>ipconfig
    Windows IP Configuration
    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Link-local IPv6 Address . . . . . : fe80::c065:7588:c84d:b5e2%11
    IPv4 Address. . . . . . . . . . . : 192.168.7.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.7.1

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.{C1C6E4E5-DC37-4576-B50D-D25C430A7FFF}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.{4C955988-048E-4064-B4EC-4398293E5B56}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.{70F8EF3C-296E-40CC-84EE-E44B41BAADEE}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.{58D8DCC1-8798-42D7-BB52-C8CF89FB5C76}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    C:\Users\Dario>

    When I performed ipconfig /renew

    Windows IP Configuration

    No operation can be performed on Wireless Network Connection 2 while it has its
    media disconnected.
    No operation can be performed on Bluetooth Network Connection while it has its
    media disconnected.
    No operation can be performed on Local Area Connection while it has its media
    disconnected.

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Link-local IPv6 Address . . . . . : fe80::c065:7588:c84d:b5e2%11
    IPv4 Address. . . . . . . . . . . : 192.168.7.3
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.7.1

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.{C1C6E4E5-DC37-4576-B50D-D25C430A7FFF}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.{4C955988-048E-4064-B4EC-4398293E5B56}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.{70F8EF3C-296E-40CC-84EE-E44B41BAADEE}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    Tunnel adapter isatap.{58D8DCC1-8798-42D7-BB52-C8CF89FB5C76}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :

    C:\Users\Dario>

    When I Pinged 192.168.7.3 and 192.168.7.1

    C:\Users\Dario>ping 192.168.7.3

    Pinging 192.168.7.3 with 32 bytes of data:
    Reply from 192.168.7.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.7.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.7.3: bytes=32 time<1ms TTL=128
    Reply from 192.168.7.3: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.7.3:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Users\Dario>ping 192.168.7.1

    Pinging 192.168.7.1 with 32 bytes of data:
    Reply from 192.168.7.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.7.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.7.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.7.1: bytes=32 time=3ms TTL=64

    Ping statistics for 192.168.7.1:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 1ms, Maximum = 3ms, Average = 1ms

    C:\Users\Dario>
     
  2. Assis

    Assis TS Rookie Posts: 16

    Hi, can u try using IP fix!!! if doesn't working try to disable your firewall.

    and restart your computer!!! if still not working that's mean something wrong with your OS!!!

    Thanks
     
  3. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    google for "disable IPv6 on Windows 7"
     
  4. darz007

    darz007 TS Rookie Topic Starter

    Sorry I dont know how to quote but
    I disabled Ipv6 to no luck
    My firewalls already disabled and I dont have any anti-virus installed anyways
    What is IPfix I googled it and couldnt find anything
    Also system restore is my last resort so i would like as many solutions before I actually do a restore
    Any other suggestions?
     
  5. Code Butcher

    Code Butcher TS Member Posts: 84

    Can you reset your Wifi router? Is there anything else connected or can connect to the router?
     
  6. Assis

    Assis TS Rookie Posts: 16

    Hi, sorry wrong type!! it's FIX IP

    How to do it!!!

    1. Right click in your networking icon and click on OPEN NETWORKING AND SHARING CENTER.
    2. Clik on local area connection and go to properties.
    3. click on internet protocol, remember there is 2 internet protocol just choose the second once gain click on properties.
    4. select the use the following IP address.

    example:
    IP Address : 192.168.1.xx
    Default gateway : 192.168.1.1
    DNS: 192.168.1.1

    above ip address is just for example

    You can configuration which ip address are u using!!!
    Ip address : You can change the last number the another must same!!

    thanks!!!
     
  7. Assis

    Assis TS Rookie Posts: 16

    and one more things please
    check your proxies setting

    how to open it!!!

    if are u using Mozilla Firefox
    1. click on tools and click option
    2. go to advanced and click on networking
    3 click setting and click on USE SYSTEM PROXY SETTING

    and click OK, restart your Firefox or internet explorer

    i hope this topic can help u!!
     
  8. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    that approach *may* work, but has lots of issues, especially GIVEN the system is
    a laptop and when using the WiFi from a hotspot, these settings would be
    1. wrong,
    2. need to be deleted
    3. and the DHCP approach would have to be solved when there is NOT assistance available.

    @darz007: please use a wired connection to your router, use and Admin-login and
    get a command prompt and enter ipconfig /all >myTcp.txt

    you can COPY/PASTE the content of that file or attach it in your follow-up.
     
  9. darz007

    darz007 TS Rookie Topic Starter

    Hi the Fix Ip thing you suggested I have already tried, didnt make any difference so I switched it back to obtain IP address automatically
    My firefox settings were also already set to USE SYSTEM PROXY SETTING
    To jobeard
    Attatched are the Ip Config for
    1) (net.txt) wired connection from modem to laptop
    2) (net2.txt) wired connection from router to laptop (modem connected to router connected to laptop and computer)
     

    Attached Files:

  10. Assis

    Assis TS Rookie Posts: 16

    Hi, which wireless are u using!!!!

    Ad-Hoc Wireless computer to computer!!
    or Access Point (Infrastructure)

    Let me know!!!
     
  11. darz007

    darz007 TS Rookie Topic Starter

    I believe Im using Infastrucutre (Motorola surfboard modem, hooked up to my netgear wireless N router, connected to the computer and wireless to the laptop)
    Is my usual home setup.
    But I dont believe the problem lies within my setup, as my laptop cant connect to any networks not even public ones, BUT it can connect if I use Ubuntu rather than Windows 7 as my operating system. (I have dual boot)
     
     
  12. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    net.txt still shows
    and THAT IS your problem.

    you MUSH disable IPv6; our home based equipment just doesn't handle it right.
     
  13. darz007

    darz007 TS Rookie Topic Starter

    Hey Jobeard
    I have now disabled IPv6
    Here Is my new Ipconfig (of wired from modem to laptop)
    Also something very weird I noticed today, My computer automatically opens Steam when I sign in, any ways every time I click steam It says unable to find server blah blah blah, but for some odd reason in the corner it said Username of freind is now playing counter strike, I clicked it and it opened up the chat window and I was able to chat with my friend, and when i diconnect from my wireless the steam chat disconnects and when I reconnect It reconnects and Im able to talk with my friend, Its weird because absolutely nothing else works insept for that.
     

    Attached Files:

  14. darz007

    darz007 TS Rookie Topic Starter

  15. jobeard

    jobeard TS Ambassador Posts: 13,469   +327

    NETWORK.TXT file shows all the right kind of things AND is now IPv4.

    you still have several Tunnels for ipv6->v4 but not sure about that impact without V6 being actve, after all is 6->4 and not 4->6.

    the MS KB says you should have used FF and not zero vs 1
    Code:
       1. Click Start
          Collapse this imageExpand this image
          Start button
          , type regedit in the Start Search box, and then click regedit.exe in the Programs list.
       2. In the User Account Control dialog box, click Continue.
       3. In Registry Editor, locate and then click the following registry subkey:
          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters \
       4. Double-click DisabledComponents to modify the DisabledComponents entry.
    
          Note If the DisabledComponents entry is unavailable, you must create it. To do this, follow these steps:
             1. In the Edit menu, point to New, and then click DWORD (32-bit) Value.
             2. Type DisabledComponents, and then press ENTER.
             3. Double-click DisabledComponents.
       5. Type any one of the following values in the Value data: field to configure the IPv6 protocol to the desired state, and then click OK:
             1. Type 0 to enable all IPv6 components. (Windows default setting) 
             2. [B]Type 0xffffffff to disable all IPv6 components, except the IPv6 loopback interface. 
               This value also configures Windows Vista to use Internet Protocol version 4 (IPv4) 
                instead of IPv6 in prefix policies.[/B]
             3. Type 0x20 to use IPv4 instead of IPv6 in prefix policies.
             4. Type 0x10 to disable native IPv6 interfaces.
             5. Type 0x01 to disable all tunnel IPv6 interfaces.
             6. Type 0x11 to disable all IPv6 interfaces except for the IPv6 loopback interface.
    that should not be UNTIL you activate it;
    For now please disanle or uninstall Steam until we get your network correct.

    After you redo the REGEDIT & Uninstall, run this netsh int ip reset c:\resetlog.txt, reboot and then retest
    ping 8.8.8.8
    ping google.com​
    both should work and if so, try your browse
     


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