No multimedia audio controller on XP

[Phil5121]

I have no audio on my system right now. Everytime I try to open "volume control" i get an error stating "there are no active mixer devices available. To install mixer devices go to control panel, click printers and other hardware, and then click add hardware". Now I tried to update it like that BUT it keeps telling me I need to insert a CD that i don't have. Please can anyone help?

I believe this to be the model for the mainboard for mercury, not 100% sure if thats the right model number.
KVM800M7-A270

OS: WinXP Professional 2002 Edition SP3
Processor:AMD Sempron (tm) 3100+
1.80GHz, 1.21GB of Ram

 

[LookinAround]

Check for the drivers on the Mercury website under Support

 

[Phil5121]

Yea i've tried that. but I get this message everytime I try downloading "The file you have chosen to download is currently not available on the server." Any other solutions?

 

[LookinAround]

This might help me find it for you...

List any Problem Devices

• Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

Generate and attach a DirectX report

• Click Start->Run, enter dxdiag
• Notice progress in lower left window corner
• When done, click Save Information button and save to your Desktop
• In TechSpot window, use the paper clip icon to attach the report. (If you don't see icon you may need to first click Go Advanced)

 

[Phil5121]

OK coming up

 

[Phil5121]

Multimedia Audio Controller PCI\VEN_1106&DEV_3059&SUBSYS_AA011019&REV_60\3&267A616A&0&8D The drivers for this device are not installed.

View attachment DxDiag.txt

 

[LookinAround]

It looks like Realtek AC97 audio driver should work with your motherboard's VIA chip. Download HERE

 

[Phil5121]

It appears the drivers running correctly BUT it's giving a loud buzzing noise that wont go off, and you still can't hear sound from the media playing. I've tried multiple speakers and headphones and the noise continues. Do I have to configure something that I'm unaware of?

 

[DelJo63]

a loud buzzing noise

hmm, that's typical of a broken ground connection.

 

[Phil5121]

How would i fix that?

 

[DelJo63]

unless you have built equipment with printed circuit boards and have good soddering skills - - DON'T;
send it in for repair

 

[Phil5121]

Gotcha! Thanks for all you help guys, it really helped a lot :grinthumb