TechSpot

No sound after reformatting PC

By Agram12
Jul 19, 2009
  1. i reformat my pc and no sounds on it..i dont have my CD for my sound driver..and i dont know its name also...pls help me...

    see attachments for my pc specs..
     

    Attached Files:

  2. mrturtle

    mrturtle TS Rookie Posts: 43

    Go to the website of your motherboard or sound card manufacturer they should have the correct drivers.
     
  3. Agram12

    Agram12 TS Rookie Topic Starter Posts: 20

    well what i did is i downloaded a device scanner...they gave me the sound driver for my pc..and it came out as the realtek AC'97 Audio...

    i downloaded it..still wont work...and on the device manger there is an error...(shown below)

    This device cannot start. (Code 10)

    ---------------------------------------------

    i tried to follow the troubleshooter but nothing really works...
     
  4. mrturtle

    mrturtle TS Rookie Posts: 43

    Did you download this device scanner before or after trying to look for a driver for your particular set-up?

    What is the name of this particular device scanner?

    I assume that all the other drivers are working fine?

    I imagine that the software may have picked up the particular chip on your sound card incorrectly, as you need the correct driver for a particular chip set.



    Here is what the MS knowledge base has to say about the issue http://support.microsoft.com/kb/943104/

    Try some of the steps listed in the above mentioned article if they don't resolve this issue then try this:

    This programme should tells us what your set up is http://www.techspot.com/downloads/559-pc-wizard.html.

    Save a report of what it finds as a .txt file and I'll have a look to see what drivers you need.

    Hopefully I should be able to find the right driver so that you can make a backup cd of it/remember where to find it in case you ever encounter this problem again.
     
  5. Agram12

    Agram12 TS Rookie Topic Starter Posts: 20

    actually after trying to look for the device..that is the time that i downloaded the device scanner..hoping that it will help...

    this are the information i got on the PC wizard...
    <<< Drives >>>
    > Number of Disk Controller : 1

    >> General Information
    Disk Controller : Intel Corporation 82801DB/DBL (ICH4/IC

    <<< Mainboard >>>

    > Manufacturer : Trigem Computer Inc,

    >> General Information
    Product : Dreamsys Office GJ/GC
    Version : Unspecified
    Serial Number : Unspecified
    Unique ID : FFFFFFFF-FFFFFFFF-FFFFFFFF-FFFFFFFF
    SKU : Unspecified
    Family : Unspecified
    Start mode : Unspecified

    >> OEM Information
    Manufacturer : Powered By AMIT

    > Mainboard : Unspecified 845PE-W83637

    >> General Information
    Manufacturer : Unspecified
    Product : 845PE-W83637
    Version : Unspecified
    Serial Number : Unspecified
    Support MP : Yes, 1 CPU(s)
    Version MPS : 1.4

    >> Chassis Information
    Manufacturer : Unspecified
    Type : Desktop
    Version : Unspecified
    Serial Number : Unspecified
    Asset : Unspecified

    >> Sensor Information
    Hardware Monitoring : Winbond W83637HF

    >> On-Board Device Information
    Embedded Controller : No

    >> Slots Information
    Slot PCI : Available (32-bit) 5.0v
    Slot PCI : In Use (32-bit) 5.0v
    Slot PCI : Available (32-bit) 5.0v
    Slot PCI : Available (32-bit) 5.0v
    Slot PCI : Available (32-bit) 5.0v
    Slot AGP : In Use (32-bit) 5.0v

    >> External Connectors
    Serial 16450 Compatible : DB-9 male
    Serial 16450 Compatible : DB-9 male
    Parallel ECP/EPP : DB25 female
    Keyboard : PS/2
    Mouse : PS/2

    >> Internal Connectors
    PRIMARY IDE : On Board IDE
    SECONDARY IDE : On Board IDE
    FDD : On Board Floppy
    COM1 : 9 Pin Dual Inline (pin 10 cut)
    COM2 : 9 Pin Dual Inline (pin 10 cut)
    LPT1 : DB25 female
    Keyboard : PS/2
    PS/2 Mouse : PS/2
    USB
    USB
    USB

    > Bios : Phoenix Technologies, LTD

    >> General Information
    Manufacturer : Phoenix Technologies, LTD
    Version : 6.00 PG
    Date : 11/21/2002 (mm/dd/yyyy)
    Address : 0x0 on 256 KB
    Copyright : Copyright (C) 2002, Phoenix Technologies, LTD
    Motherboard ID : 11/21/2002-845PE-W83637-6A69VE1CC-00
    OEM Signature : L4IPEA2 1.00(D)
    DMI Version : 2.2

    >> Characteristics
    Flashable : Yes
    Socketed : Yes

    >> Functionality
    APM : Yes
    ACPI : Yes
    ESCD : Yes
    PnP : Yes
    PCI : Yes
    ISA : Yes
    AGP : Yes
    USB : Yes
    PCMCIA : No
    Smart Battery : No

    >> Boot Information
    Selectable Boot : Yes
    CD-ROM Boot : Yes
    PC Card (PCMCIA) Boot : No
    I20 Boot : No
    LS-120 Boot : Yes
    1394 Boot : No
    ATAPI ZIP Boot : Yes

    > Chipset : Intel i845PE

    >> General Information
    NorthBridge : Intel i845PE
    SouthBridge : 82801DB/DBL (ICH4/ICH4-L) LPC Interface Bridge

    >> NorthBridge Information
    Architecture : HUB
    Manufacturer : Intel (Elitegroup Computer Sys)
    Codename : Brookdale-G
    Revision : B0
    Bus Speed : 99.6 MHz
    FSB Frequency : 398.5 MHz (QDR)
    FSB max. Support : 533 MHz
    RAM max. Support : DDR (333 MHz)

    >> Memory Information
    Type : DDR-SDRAM PC-2100
    Frequency : 132.8 MHz
    DRAM/FSB Ratio : 4/3
    Supported Channels : 1
    Activated Channels : Single
    ECC Diagnostic : No
    CAS Latency (tCL) : 2.5 clocks
    RAS to CAS (tRCD) : 3 clocks
    RAS Precharge (tRP) : 3 clocks
    Cycle Time (tRAS) : 7 clocks
    DRAM Idle Timer : 16 clocks

    >> Bus Information
    Version : 2.0
    Transfert Rate supported : 1x, 2x, 4x
    Transfert Rate : 4x
    Aperture Size : 128 MB
    Side Band supported : Yes
    Side Band enabled : No
    AGP enabled : Yes

    >> Video Information
    Integrated Controller : No
    Enabled : No

    >> APIC Information
    Version : 2.00
    Maximum Interrupts : 24
    IRQ Handler enabled : Yes

    >> Hub Interface Information
    Version : 1.00
    Time Slice : 0
    Width : 8-bit
    Full Duplex : Yes
    Frequency : 4x (264 MHz)
    Multiplier : 1/1x

    >> Device Capabilities (PCI)
    I/O Access : No
    Memory Access : Yes
    Bus Master Capable : Yes
    Special Cycle Recognition : No
    Memory Write & Invalidate : No
    VGA Palette Snoop : No
    Parity Error Response : No
    Cycle Wait : No
    System Error Line : No
    Fast Back-to-Back : No
    Detects Parity Errors : No
    User Defined Format : No
    PCI 66Mhz Bus Support : No
    New Capability List : Yes
    PCI Support : Vendor-Dependant
    PCI Support : AGP

    > Physical Memory : 256 MB DDR-SDRAM

    >> General Information
    A0 : Empty
    A1 (RAS 2) : 256 (Single Bank)

    >> Information SPD EEPROM (A1)
    Manufacturer : Samsung
    Part Number : M3 68L3223ETM-CCC
    Serial Number : 0203B7FE
    Type : DDR-SDRAM PC-3200 (200 MHz) - [DDR-400]
    Size : 256 MB (1 rows, 4 banks)
    Module Buffered : No
    Module Registered : No
    Module SLi Ready (EPP) : No
    Width : 64-bit
    Error Correction Capability : No
    Max. Burst Length : 8
    Refresh : Reduced (.5x)7.8 µs, Self Refresh
    Voltage : SSTL 2.5v
    Prefetch Buffer : 2-bit
    Manufacture : Week 64 of 2004
    Supported Frequencies : 166 MHz, 200 MHz
    CAS Latency (tCL) : 2.5 clocks @166 MHz, 3 clocks @200 MHz
    RAS to CAS (tRCD) : 3 clocks @166 MHz, 3 clocks @200 MHz
    RAS Precharge (tRP) : 3 clocks @166 MHz, 3 clocks @200 MHz
    Cycle Time (tRAS) : 7 clocks @166 MHz, 8 clocks @200 MHz

    >> Memory Controller Information
    Memory Controller : System Memory
    Location : Mainboard
    Error Correction Capability : No
    Number of connectors : 2
    Max. Module Size : 2048 KB

    > LPC bus : Yes

    >> Bus Information
    Type : ISA - LPC
    Device : 82801DB/DBL (ICH4/ICH4-L) LPC Interface Bridge
    Revision : 02
    Number of ISA Connectors : 0
    Frequency : 8 MHz
    Multiplier : 1/4x
    DMA Speed : 4 MHz
    Multiplier : 1/2x

    >> Device Capabilities (PCI)
    I/O Access : Yes
    Memory Access : Yes
    Bus Master Capable : Yes
    Special Cycle Recognition : Yes
    Memory Write & Invalidate : No
    VGA Palette Snoop : No
    Parity Error Response : No
    Cycle Wait : No
    System Error Line : No
    Fast Back-to-Back : No
    Detects Parity Errors : No
    User Defined Format : No
    PCI 66Mhz Bus Support : No
    New Capability List : No

    > PCI Bus : No

    > AGP Bus : Yes

    >> Bus Information
    Number of AGP connectors : 1

    >> AGP Bus
    Device : 82845G/GL/GV/GE/PE Brookdale Host-Hub Interface Bridge
    Version : 2.0
    AGP enabled : Yes
    Mode AGP3 : No
    4GB : No
    FW Transfer : Yes - Disabled
    SideBand : Yes - Disabled
    Command Queue : 1 (max. 32)
    Transfert Rate supported : 4x
    Transfert Rate : 4x

    >> AGP Bus
    Device : GeForce2 MX 100/200 (DDR) [NV11DDR]
    Version : 2.0
    AGP enabled : Yes
    Mode AGP3 : No
    4GB : No
    FW Transfer : No
    SideBand : No
    Command Queue : 32 (max. 32)
    Transfert Rate supported : 4x
    Transfert Rate : 4x

    >> Bus Information
    Device : GeForce2 MX 100/200 (DDR) [NV11DDR]

    > USB Bus : Yes

    >> Device Information
    Device : 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #1
    Version : 1.0
    Interface : UHCI
    Frequency : 48 MHz

    >> Device Information
    Device : 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #2
    Version : 1.0
    Interface : UHCI
    Frequency : 48 MHz

    >> Device Information
    Device : 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #3
    Version : 1.0
    Interface : UHCI
    Frequency : 48 MHz

    >> Device Information
    Device : 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB 2.0 EHCI Controller
    Version : 2.0
    Interface : EHCI

    > SMBus/i2c Bus : Yes

    >> General Information
    Device : 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) SMBus Controller
    Revision : 2
    Frequency : 16 KHz
    Address : 0x500

    >> Device Capabilities (PCI)
    I/O Access : Yes
    Memory Access : No
    Bus Master Capable : No
    Special Cycle Recognition : No
    Memory Write & Invalidate : No
    VGA Palette Snoop : No
    Parity Error Response : No
    Cycle Wait : No
    System Error Line : No
    Fast Back-to-Back : No
    Detects Parity Errors : No
    User Defined Format : No
    PCI 66Mhz Bus Support : No
    New Capability List : No

    > Bus HyperTransport : No

    > Bus QPI : No

    > Bus CardBus : No

    > Bus FireWire : No
     
  6. Agram12

    Agram12 TS Rookie Topic Starter Posts: 20

    here is for the mutimedia

    <<< Multimedia >>>

    > Device Audio : 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) AC'97 Audio Controller

    >> General Information
    Manufacturer : Elitegroup Computer Sys

    > Device multimedia : AVIVideo

    >> General Information
    Device Fullname : AVIVideo
    Device Alias : AVIVideo
    Peripheral Type : digitalvideo

    >> Device Information
    Name : Video for Windows
    Version : 1.1

    >> Device Capabilities
    CommandEJECT : No
    CommandPLAY : Yes
    CommandRECORD : No
    CommandSAVE : No
    CommandAUDIO : Yes
    CommandVIDEO : Yes
    CommandFILES : Yes

    >> Video Capabilities
    CommandFREEZE : No
    CommandLOCK : No
    CommandREVERSE : Yes
    CommandSTRETCH : Yes
    CommandSTRETCH INPUT : No
    CommandTEST : Yes
    CommandSTILL : No
    CommandPALETTES : Yes

    > Device multimedia : CDAudio

    >> General Information
    Device Fullname : CDAudio
    Device Alias : CDAudio
    Peripheral Type : cdaudio

    >> Device Information
    Name : CD Audio

    >> Device Capabilities
    CommandEJECT : Yes
    CommandPLAY : Yes
    CommandRECORD : No
    CommandSAVE : No
    CommandAUDIO : Yes
    CommandVIDEO : No
    CommandFILES : No

    > Device multimedia : Sequencer

    >> General Information
    Device Fullname : Sequencer
    Device Alias : Sequencer
    Peripheral Type : sequencer

    >> Device Information
    Name : MIDI Sequencer

    >> Device Capabilities
    CommandEJECT : No
    CommandPLAY : No
    CommandRECORD : No
    CommandSAVE : No
    CommandAUDIO : No
    CommandVIDEO : No
    CommandFILES : No

    > Device multimedia : WaveAudio

    >> General Information
    Device Fullname : WaveAudio
    Device Alias : WaveAudio
    Peripheral Type : waveaudio

    >> Device Information
    Name : Sound

    >> Device Capabilities
    CommandEJECT : No
    CommandPLAY : No
    CommandRECORD : No
    CommandSAVE : Yes
    CommandAUDIO : Yes
    CommandVIDEO : No
    CommandFILES : Yes

    > Device multimedia : MPEGVideo

    >> General Information
    Device Fullname : MPEGVideo
    Device Alias : MPEGVideo
    Peripheral Type : digitalvideo

    >> Device Information
    Name : DirectShow
    Version : 6.04.2600.0

    >> Device Capabilities
    CommandEJECT : No
    CommandPLAY : Yes
    CommandRECORD : No
    CommandSAVE : No
    CommandAUDIO : Yes
    CommandVIDEO : Yes
    CommandFILES : Yes

    >> Video Capabilities
    CommandFREEZE : No
    CommandLOCK : No
    CommandREVERSE : No
    CommandSTRETCH : Yes
    CommandSTRETCH INPUT : No
    CommandTEST : Yes
    CommandSTILL : No
    CommandPALETTES : Yes
    CommandWINDOWS : Yes

    > Audio Compression : Microsoft IMA ADPCM CODEC

    >> General Information
    Version : 4.0
    Short Name : Microsoft IMA ADPCM
    Description : Compresses and decompresses IMA ADPCM audio data.
    Copyright : Copyright (C) 1992-1996 Microsoft Corporation
    Status : Enabled

    > Audio Compression : Microsoft ADPCM CODEC

    >> General Information
    Version : 4.0
    Short Name : MS-ADPCM
    Description : Compresses and decompresses Microsoft ADPCM audio data.
    Copyright : Copyright (C) 1992-1996 Microsoft Corporation
    Status : Enabled

    > Audio Compression : Microsoft CCITT G.711 A-Law and u-Law CODEC

    >> General Information
    Version : 4.0
    Short Name : Microsoft CCITT G.711
    Description : Compresses and decompresses CCITT G.711 A-Law and u-Law audio data.
    Copyright : Copyright (c) 1993-1996 Microsoft Corporation
    Status : Enabled

    > Audio Compression : Microsoft GSM 6.10 Audio CODEC

    >> General Information
    Version : 4.0
    Short Name : Microsoft GSM 6.10
    Description : Compresses and decompresses audio data conforming to the ETSI-GSM (European Telecommunications Standards Institute-Groupe Special Mobile) recommendation 6.10.
    Copyright : Copyright (C) 1993-1996 Microsoft Corporation
    Status : Enabled

    > Audio Compression : DSP Group TrueSpeech(TM) Software CODEC

    >> General Information
    Version : 1.0
    Short Name : TrueSpeech(TM)
    Description : Compresses and decompresses DSP Group TrueSpeech(TM) audio data.
    Copyright : Copyright (C) 1993-1996 DSP Group, Inc.
    Status : Enabled

    > Audio Compression : Microsoft G.723.1 CODEC

    >> General Information
    Version : 1.2
    Short Name : Microsoft G.723.1
    Description : Compresses and decompresses G.723.1 audio data.
    Copyright : Copyright © 1996 Intel Corporation and Microsoft Corporation
    Status : Enabled

    > Audio Compression : Windows Media Audio

    >> General Information
    Version : 4.2
    Short Name : WM-AUDIO
    Description : Compresses and decompresses audio data.
    Copyright : Copyright (C) Microsoft Corporation, 1999 - 2001
    Status : Enabled

    > Audio Compression : Sipro Lab Telecom ACELP.net audio codec

    >> General Information
    Version : 3.2
    Short Name : ACELP.net
    Description : ACELP.net audio encoder/decoder. For licensing please access HTTP: //www.sipro.com
    Copyright : Copyright © 1995-99 Sipro Lab Telecom Inc., Montreal
    Status : Enabled

    > Audio Compression : Indeo® Audio Software

    >> General Information
    Version : 2.5
    Short Name : Indeo® Audio Software
    Description : Indeo® Audio Software
    Copyright : Copyright © 1997 Intel Corp.; © 2000 Ligos Corp.
    Status : Enabled

    > Audio Compression : Fraunhofer IIS MPEG Layer-3 Codec (advanced)

    >> General Information
    Version : 1.9
    Short Name : MPEG Layer-3 Codec
    Description : bitrates up to 56kBit/s, mono and stereo codec (advanced)
    Copyright : Copyright © 1996-1999 Fraunhofer Institut Integrierte Schaltungen IIS
    Status : Enabled

    > Audio Compression : Intel Music Coder

    >> General Information
    Version : 1.2
    Short Name : Intel Music Coder
    Description : This is the FCS release of the wide band audio coder for ACM.
    Copyright : Copyright © 1997 Intel Corporation
    Status : Enabled

    > Audio Compression : Fraunhofer IIS MPEG Layer-3 Codec (professional)

    >> General Information
    Version : 3.3
    Short Name : MPEG Layer-3 Codec
    Description : all bitrates, mono and stereo codec (professional)
    Copyright : Copyright (C) 1996-2004 Fraunhofer IIS
    Status : Enabled

    > Audio Compression : MSN Messenger Audio Codec

    >> General Information
    Version : 4.0
    Short Name : MSN Messenger Audio Codec
    Description : MSN Messenger Audio Codec
    Copyright : Copyright (C) 1997 - 2005 Microsoft Corporation
    Status : Enabled

    > Audio Compression : Microsoft PCM Converter

    >> General Information
    Version : 5.0
    Short Name : MS-PCM
    Description : Converts frequency and bits per sample of PCM audio data.
    Copyright : Copyright (C) 1992-1996 Microsoft Corporation
    Status : Enabled

    ------------------------------------------------------------------------------------------
    ***** End of report *****


    thank you for trying to help me out...i really appreciated it :)
     
  7. Rick

    Rick TechSpot Staff Posts: 4,573   +65

  8. Agram12

    Agram12 TS Rookie Topic Starter Posts: 20

    thank you for the link...but i notice that is the same file that i got from the driver scanner...and after i downloaded it..there is an error code 10..that can be seen on the device manager....can you please give me another kind of driver please :(
     
  9. djspan101

    djspan101 TS Rookie Posts: 32

    You may need to contact the manufacturer of your mobo/soundcard and ask them to email you the drivers, I would burn them to disk for future restores of windows. The same thing happened to me, I have an asus mobo with realtek audio and the only drivers that would work were on the mobos original disk, that i lost... :L just ask if you can get another disk sent to you,

    Hope this helps,

    djspan101
     
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