No sound Fujitsu V5535

By mickey pepper
Aug 20, 2010
Post New Reply
  1. I have a Fujitsu V5355, and i have recently installed win xp proffesional, and now have no sound,? when i go to device manager it says that all the drivers are in, and its working fine, but still no sound, i have updated the bios and still nothing, unistalled the sound device, reinstalled it, and reinstalled the sound drivers, but still nothing, this is becoming very frustrating, also there is a separate problem whenever i turn it on, it says pci device found, however i dont know what it is, its not the sound or graphics, and everything else is working fine, been to the fujitsu web site cant find anything on the sound not working, or this pci device, Please, Please can someone help....
    Mickey
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,361   +167

    List any Problem Devices
    • Make sure all your devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    Generate and attach a DirectX report
    • click Start->Run, enter dxdiag
    • Notice progress in lower left window corner
    • When done, click Save Information button and save to your Desktop
    • In TechSpot, use the paper clip icon to attach the report. (If you don't see icon you may need to first click Go Advanced)
  3. mickey pepper

    mickey pepper Newcomer, in training Topic Starter

    the only problem that came up was the pci device.?

    PCI Device PCI\VEN_1039&DEV_750&SUBSY... 39

    ran the dxdiag, report is attached, but it does say no sound card found,?..
    please help... many thanks...
    Mickey

    Attached Files:

  4. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,361   +167

    I need to see that entire string. It appears to abbreviated with ...

    That "no sound card" really means "no working sound card" so might just be a driver issue... so please copy/paste that entire Problem Device report string
  5. mickey pepper

    mickey pepper Newcomer, in training Topic Starter

    PCI Device PCI\VEN_1039&DEV_7502&SUBSYS_11251734&REV_00\3&267A616A&0&78
    Error Code 39
  6. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,361   +167

    I don't think can be true. If you open Device Manager I'm guessing you should be seeing a device listed with a yellow icon.

    Look for it carefully through Device Manager. My guess is it'll probably appear listed under
    > System
    > or Other devices
    but look carefully through device manager

    Rt click it select Uninstall. Then rt click again and select Update

    My guess is you have a driver problem with a System device, speicifcally the device indicated by that cryptic string you saw
    PCI Device PCI\VEN_1039&DEV_7502&SUBSYS_11251734&REV_00\3&267A616A&0&78​
    Windows won't be able to "see" your sound card until this device working correctly

    If the problem continues, pls also re-run the msinfo32 Problem Device report. If problem continues, you''ll need to re-check the Problem Device Reported
    > Once we fix that PCI device your problem might clear up
    > OR you might then start seeing HDAUDIO device listed as the Problem Device (which would be progress!)
    >>>> (Seeing HDAUDIO would mean the PCI device is fixed, Windows is finally seeing the sound card itself, and then you'd need to reinstall the Realtek HD driver for that device)

    /* EDIT */
    ALSO: if problem continues check if this file exists on your machine: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.