No sound! please help

By nktrnl_plastik
Jan 19, 2008
  1. I've been messing with my computer for hours and connot get my sound to work. I keep getting a message that says I'm missing a Multimedia Audio Controller and that I need the hardware disc? I've reinstalled all the discs but yet no sound. please help.
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  3. nktrnl_plastik

    nktrnl_plastik TS Rookie Topic Starter


    Windows Windows XP5.1 (Build 2600) Service Pack 2

    Internet Explorer 7.0.5730.13

    Memory (RAM) 447 MB

    CPU Info AMD Athlon(tm) 64 Processor 3200+

    CPU Speed 2005.7 MHz

    Sound card Modem #0 Line Playback

    Display Adapters NVIDIA GeForce 6100 | NetMeeting driver | RDPDD Chained DD

    Screen Resolution 1440 X 900 - 32 bit

    Network Network Present

    Network Adapters NVIDIA nForce Networking Controller - Packet Scheduler Miniport | HP EN1207D-TX PCI 10/100 Fast Ethernet Adapter - Packet Scheduler Miniport


    COM Ports COM1

    LPT Ports LPT1

    Mouse 3 Button Wheel Mouse Present

    Hard Disks C: 55.9GB

    Hard Disks - Free C: 21.2GB

    USB Controllers 2 host controllers.

    Firewire (1394) Not Detected

    PCMCIA (Laptops) Not Installed

    Manufacturer Phoenix Technologies, LTD

    Product Make C51GM03

    AC Power Status OnLine

    BIOS Info AT/AT COMPATIBLE | 01/19/06 | Nvidia - 42302e31

    Time Zone Eastern Standard Time

    Battery No Battery

    Motherboard WinFast C51MCP51

    Modem Not detected
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  5. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    Looking at your specs it looks as if you are trying to use the modem sound card.
    Go to Control Panel > Sound and Audio Devices > Audio (tab) and make sure the default device is a sound card and not your modem.
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    This is due to the sound driver not being installed
    Therefore Windows is using the next available only option, the modem sound.

    The sound card drivers must be downloaded and installed.
  7. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    That depends on what generated the data provided - the system will not always default to the modem if no sound card is installed.
    You might also find the drivers on the Biostar board site.
  8. nktrnl_plastik

    nktrnl_plastik TS Rookie Topic Starter

    i've tried downloading the drives several times. i keep getting a message saying "error installing iKernel.exe" what does that mean?
  9. vintwala

    vintwala TS Rookie

  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Detect if a copy of iKernel.exe is running, if so end the task.
    Press Ctrl + Alt + Delete.
    Select Task Manager.
    Select the Processes tab.
    Look for IKernel.exe. If it is running, select it and click End Process.
    Select Yes to the Task Manager Warning dialog.

    Delete the existing iKernel engine.
    Using Windows Explorer browse to C: \Program Files\Common Files\InstallShield\engine.

    Right-click the highlighted engine directory and select Delete.
    Install the latest version of the iKernel engine.
    Download iKernel engine update and save it to your Desktop.
    Double-click ikernelupdate.exe to install it.

    Try Install again
    Reply back
  11. nktrnl_plastik

    nktrnl_plastik TS Rookie Topic Starter

    I installed the iKernel update. Then tried installing the driver again. Same message keeps popping up. I think I'm missing the following from my system 32 folder.

    • Stdole32.tlb
    • Stdole2.tlb
    • Stdole.tlb
  12. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Are you an Administrator account? (Check users in Control Panel)


    Extract the missing stdole files from a cabinet file using the Expand utility.

    Click Start > Run.
    Type CMD. Click OK.
    Type cd\ and press ENTER.

    Insert the Windows Installation CD. (close any autoruns)

    Assuming D is the CD drive, Type:

    expand D:\i386\stdole32.tl_ C:\Windows\System32\stdole32.tlb
    expand D:\i386\stdole2.tl_ C:\Windows\System32\stdole32.tlb
    expand D:\i386\stdole.tl_ C:\Windows\System32\stdole32.tlb

    Restart your computer.
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