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No Sound Windows XP

By briddle
May 27, 2008
  1. Hello,
    I am stumped, I have been trying to get the sound to work on my laptop (think-pad)
    The device manager shows no conflicts and I see my sound device so then I tried to reinstall the drivers. It said there is no update available for the drivers. I have been to every forum and I can't find anything to fix the problem.

    Please Help,
    Brenda


    Windows: Windows XP5.1 (Build 2600) Service Pack 2
    Internet Explorer: 7.0.5730.13
    Memory (RAM): 256 MB
    CPU Info: x86 Family 6 Model 8 Stepping 10
    CPU Speed: 698.0 MHz
    Sound card: Crystal SoundFusion(tm)
    Display Adapters: ATI RAGE Mobility (IBM) | NetMeeting driver | RDPDD Chained DD
    Screen Resolution: 1024 X 768 - 32 bit
    Network: Network Present
    Network Adapters: Intel(R) PRO/100 SP Mobile Combo Adapter - Packet Scheduler Miniport | WAN (PPP/SLIP) Interface
    CD / DVD Drives: D: HL-DT-STRW/DVD GCC-4240N
    COM Ports: COM3 | COM1
    LPT Ports: LPT1
    Mouse: 2 Button Mouse Present
    Hard Disks: C: 27.9GB
    Hard Disks - Free: C: 21.2GB
    USB Controllers: 1 host controllers.
    Firewire (1394): Not Detected
    PCMCIA (Laptops): Not Installed
    Manufacturer: IBM
    Product Make: 2628FS1
    AC Power Status: OnLine
    BIOS Info: AT/AT COMPATIBLE | 04/10/02 | PTLTD - 6041070
    Time Zone: Central Standard Time
    Battery: High
    Motherboard: IBM 2628FS1
    Modem: Lucent Win Modem

    :
    :
     
  2. raybay

    raybay TS Evangelist Posts: 7,241   +9

    Any chance you have burned ou the sound by driving to high volumes? Got to Start->Control Panel->System->Hardware->Device manager, then see if there are any red or yellow flags anywhere in the device list... on the left side of each device listed.

    The A22M is a solid computer. The audio drivers come with Windows XP... so there are no drivers to download.

    However, be sure you have the latest BIOS installed (KXET36 WW 1.09)
    MediaMatics update 05.01.04.164, Vantage Access Connection, and the Windows Install Supplement.

    Do the diagnostics with PC Doctor that comes with the A22m disk set or by download.

    Then be sure you have downloaded all Windows XP SP2 updates... ALL... because it is Windows XP that will install and update the audio drivers.

    Sorry I cannot be more help... but our shop repairs thousands of Thinkpads, and the A22m is one of the more reliable, trouble free ones.

    The only other course I can recommend is to reformat your hard drive, and reinstall everything from the basics and your Thinkpad disk set.... and of course that takes about 11 hours.

    Good luck.
     
  3. briddle

    briddle TS Rookie Topic Starter

    I thank you for your response. I have no flags, so how do I get the PC Doctor to work or how do I download it? I'm sorry for you inconvenience.
    Thanks,
     
  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    If your Thinkpad A22M has an <ACCESS IBM> button, press that at any time. PC Doctor will be made available to you, will run a scan, and post the results. I cannot tell you more because I don't have the machine in front of me. Or you can download the files and run them. They are:

    1rt107ww.exe 1,207,889 PC-Doctor for DOS (Disk 1 of 5)
    1rt207ww.exe 1,396,405 PC-Doctor for DOS (Disk 2 of 5)
    1rt307ww.exe 1,362,709 PC-Doctor for DOS (Disk 3 of 5)
    1rt407ww.exe 1,448,471 PC-Doctor for DOS (Disk 4 of 5)
    1rt507ww.exe 1,422,837 PC-Doctor for DOS (Disk 5 of 5)
    1rt107ww.txt 5,336 README for PC-Doctor for DOS
    or

    http://www-3.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-52871

    or if you don't want to update the whole program:

    PC-Doctor for Windows CMOS diagnostic patch
    http://www-3.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-52207

    There are many utilities out there to test hardware, PC-Doctor is a good one. You will also find instructions on how to test the hardware in the IBM hardware maintenance manual, which you can get from IBM/ Lenovo's site, or from this site: http://www.laptoprepair101.com/laptop/2006/08/29/ibm-thinkpad-hardware-maintenan...
    This site also offers some of the other tools used for testing hardware.

    Good luck.
     
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