No Video, No Beep, NADA

Cougar125 · Oct 10, 2006

SNGX1275 said:

* Did you put the brass motherboard spacers/offsets in when installing the motherboard. This keeps it from shorting out.
* Do you get any indication of power to the board at all?
* Did you for sure put the case switch on the right 2 pins on the motherboard? Have you checked online to be sure? I once had an Asus board that the motherboard manual was incorrect on the pins, I got the right ones by sticking a screwdriver in there and shorting pins in that area until it started.
* Is your video card for sure seated properly? Recently I put together a system and had the vid card in place and the screw on its plate screwed into the motherboard. But I had to repaste the cpu and when I put the heatsink back on pushing on it pushed the motherboard down a bit, and the vid card became unseated. When turning on the comp, fans would spin up but no Beeps and no video.

1) Spacers/offsets are in place. In no place does the mobo contacts/solder points touch the case.
2) CPU fan and all lights turn on. Is there something else I should be looking for?
3) Double checked the manual and called their tech support...they are in the right place.
4) On-board video.

Cougar125 · Oct 10, 2006

Here is the reply from Tech Support:

ECSUSA Technical Support said:

Dear Valued Customer:

Please refer to the following for the troubleshooting steps.

*** NO POST TROUBLE SHOOT STEPS ***

1. Make sure your CMOS jumper is set to normal position. Clear the CMOS using the jumper first thing you got the board.
Please refer to the user's guide for confirmation on correct jumper position.
** For more BIOS information please go to
http://www.ecsusa.com/support/BIOS.html

** How to clear CMOS
To Clear the CMOS memory, disconnect main power cable from the back of the case then move the plastic jumper cap to clear pin position. Leave it there for 20 seconds then move the jumper cap back to original position. For detail jumper position please refer to your user's guide.

2. A grounding problem could cause the system not to boot. Test the board outside the case free from touching any conductive surfaces.
* Also I suggest that you try reseating all the components( CPU, RAM, POWER SUPPLY) properly into the slots or try another known good components to isolate the problem

3. If your motherboard is using jumpers to set CPU frequency makes sure they are set correctly.

AMD CPU: 100MHz =200MHz FSB,
133MHz = 266MHz FSB, 166MHz = 333MHZ FSB and 200MHz =400MHz FSB. Intel
CPU: 100MHz =400MHz FSB, 133MHZ = 533MHZ FSB and 200MHz = 800MHz. By default,
all boards are set to 100MHz.

4. Check all the power cables and CPU heat sink ensure they are connected correctly.

5. Video card position: ensure your motherboard is aligned correctly with the case.
if your video card is not aligned with the back panel it will cause the system not to post.
Test the video card without using the screws to tight it first.

6. Check your CPU's fan ensures it is under 3watts and connected to the CPU fan header.
*** Try setup the system outside the case
with known working CPU, minimum pieces of memory, power supply, and VGA card.
To turn on the power use a screwdriver connects the two Power pins momentarily. This will turn on the power for the motherboard.
under the motherboard please use non-conductive materials such as the cardboard box that came with the motherboard.
This will help you determine if the motherboard is having grounding issues when you put it in the case.

7. For power supply, some K7, K8, and P4 motherboard may require power supply with an additional 12 volt square connector connected to the motherboard for the system to POST. Please refer to the product specification or manual of the motherboard at www.ecsusa.com for detail information.

8. Make sure you have the right power supply. In many cases the power supply is what causes the computer to be unstable, especially in systems where you're running Athlon or Intel P4 processors. The Athlon processor or Intel P4 in conjunction with a high-end graphics card and a high-powered CPU cooling fan, can really task the output of the power supply. Based on our tests we recommend using a 350-400W-power supply. More importantly we recommend the output to be:
a. 28A at +3.3V
b. 30A at +5V
c. 15A at +12V

Please note that a faulty power supply could damage your CPU, motherboard, memory or any components that's connected with the power supply directly.
A low quality power supply may cause your hardware in the system to degrade faster.

** If you have verified the CPU, memory, power supply, and video card to be working on another motherboard, then your motherboard maybe DOA or having compatibility issues with memory and video card.
9. For the memories please make sure that you are using non-ecc, unbuffered, un-register and regular density type of memory. Next, please make sure all your memory modules are of the same brand, type, and size. Having an assortment of memory may cause capability issues that can lock up your system.
Most memory manufactures will test motherboards with their memory modules.
The list below is some manufactures that test the memory with motherboards

Please visit the website below for compatible memory:I suggest that you try reseating these components properly into the slots or try another known good components to isolate the problem
http://www.cmtlabs.com/
http://www.crucial.com/
http://www.buffalotech.com/memory/list.pl?mod=1612&manuf=1612
http://www.mushkin.com/epages/Mushk...40018d4002740c0a801020607/Product/View/990881
http://www.kingston.com/
http://www.ocztechnology.com/support/motherboard/

*** If you feel the need to RMA the board, please contact your vendor for replacement board. If your warranty with your vendor has expired, please contact ECS RMA department.

For repair services for motherboard, please call the RMA Department at 510 226-7333 option 5 from 9-5:30 PM PT M-F. This line is a voice mail system and you are required to leave a voice mail in order for someone to return your call.
It is very important that you speak very clearly and slowly when leaving your full name, product model, and contact telephone number to avoid any discrepancies.
Or Send Email at rmaservice@ecsusa.com

~ Please include Case # or prior correspondence in your emails ~

Note: We are not responsible for any BIOS flash failure. Flash BIOS at your own risk.

(The case# could be found on the subject line of this email)

Thank you for using ECS products

ECSUSA Technical Support

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No Video, No Beep, NADA

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