Some help pretty please! First of all I will confirm that I am not an agent for any of these companies; I am merely trying to get help for my 85 year old Dad who lives in Cyprus! Dad is also a member of this site under username Joseph King Both my parents have computers - Dad a PC with Windows XP and Mum an Acer laptop with Windows Vista. Dad has purchased two NOD 32 antivirus licence keys - one for his PC, which he has successfully downloaded, and one for Mum's laptop. However, when he tries to download the antivirus programme into Mum's computer, the download gets timed out and is unsuccessful. I have asked him whether he has remembered to stipulate that Mum's computer has Vista and he says he has. He has also run the 32 bit programme as against the 64. He has contacted the Cypriot branch of Eset and they have sent him a link to download the programme but it still doesn't work and, meanwhile, Mum's computer is not protected, yet she is still using it. I have noted that you have a site for downloading NOD 32 - should he try this site of yours, or is there something he is doing wrong?