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Norton detects dialler but does not clean

By ScouserTommy
Sep 23, 2006
  1. Hi - I keep getting popups for diallers that norton states has cleaned. Few minutes later another pops up.

    Example of files names are:
    srvkbx[1].exe
    srvtei[1].exe
    win34tmp
    win30.tmp

    attached is hjt file - many thanks for your help
     
  2. Rik

    Rik Banned Posts: 3,814

    Get rid of norton, its crap!!!!!!!!
     
  3. N3051M

    N3051M TS Evangelist Posts: 2,115

    Rename the HiJackThis.exe to HiJackThis1991.exe. This is because some things like to hide from it. Then read this:
    Follow these instructions BEFORE posting your HJT log.Try and follow all of the instructions.

    Download the latest virus definitions from norton. Boot into Safe Mode and let it run to remove/quarantine those virus.
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.

    Make sure you have the latest definition files for your antivirus programme.

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Run a full system scan with your antivirus programme and delete whatever it finds. This includes any file in the virus vault/quarantine.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [uhvjsul.dll] C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\uhvjsul.dll,mrpmvyf

    O20 - Winlogon Notify: winbfi32 - C:\WINDOWS\SYSTEM32\winbfi32.dll

    Click on the fix checked button.

    Close HJT.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

    These are the filepaths you need to enter into killbox.

    C:\WINDOWS\SYSTEM32\winbfi32.dll
    C:\WINDOWS\system32\uhvjsul.dll,mrpmvyf

    Once your system has rebooted, turn system restore back on and rehide your protected OS files.

    Rename HijackThis.exe to HijackThis1991.exe and post a fresh HJT log.

    Let me know how your system is running.

    Regards Howard :wave: :wave:

    This thread is for the use of ScouserTommy only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. ScouserTommy

    ScouserTommy TS Rookie Topic Starter

    Thanks...

    ... for the assistance - Norton found two files. I followed your instructions and all seems to be well

    Thanks for your help

    Simon
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Your HJT log is now clean.

    Have HJT fix this inactive entry.

    O20 - Winlogon Notify: winbfi32 - winbfi32.dll (file missing)

    If you have any further virus/spyware problems, please post in this thread.

    YNWA

    Regards Howard :)

    This thread is for the use of ScouserTommy only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. ScouserTommy

    ScouserTommy TS Rookie Topic Starter

    Ta...

    Thanks Howard - all done

    YNWA - absolutely - strikers are starting to gel - are you going to CL 2nd game on Wed? 3 hr trek for me each way.... I have no tix for this one - work gets in the way.

    Simon
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Unfortunately not mate.

    I`ll watch it in the pub with the rest of the lads lol.

    Regards Howard :)
     
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