Hi Guys,
Really hate just hitting up forums for help without having had any input, but I'm at the end of my tether!
the night before last my Sony Vaio laptop (running Windows XP Media Center) became infected with what I believe is the Win32/Heur virus. In the interest of being succinct, timeline is as follows: -
Seem to be having trouble with a few programs since infection. ItunesHelper.exe fails on launch (don't know why I need this!), and java is having problems. my WinRar randomly disappeared as well.
Really really appreciate any help you guys can give me. I've attached some of the logs I have generated. Attached is my original AVG report (Zipped due to file size) when scanned in Safe Mode, my first Malwarebytes log, as well as a recent one, and the 2 DDS logs . Please ask if you need any more info.
many thanks,
Phil
Really hate just hitting up forums for help without having had any input, but I'm at the end of my tether!
the night before last my Sony Vaio laptop (running Windows XP Media Center) became infected with what I believe is the Win32/Heur virus. In the interest of being succinct, timeline is as follows: -
- unknown file auto-downloaded from forum in google chrome
- AVG Free pops up informing of some threats in known programs - moved to vault
- AVG pops up more and more, with new infected files being discovered at an exponential rate (quicker than I can move to vault!)
- disabled wifi, switched off computer and restarted in safe mode. ran Spybot, Ad-Aware and AVG scans overnight
- Ad-Aware & Spybot uncover very little, AVG uncovers some 5000 infected objects - all moved to vault.
- found recommendations online for Malwarebytes - downloaded this and ran quick scan. discovered a few infected items, all removed.
- discovered this forum and the "8 step guide". downloaded TFC and ran (after some errors with java, resolved by removing and resinstalling) - some 6GB of space freed up!
- subsequent Malwarebytes scans continue to discover 3 infected items (2xReg, 1xFile) - Removes them, but discovers them again on next scan
- downloaded GMER and DDS as per your quide.
- could not get GMER to run. twice caused PC to freeze with black screen (safe mode), 3rd attempt (normal login) running several hours while I was at work and returned to VERY sluggish computer tonight (maxed out performance) but seemingly no activity - killed GMER.
- Performed DDS scan.
- wrote this post!
Seem to be having trouble with a few programs since infection. ItunesHelper.exe fails on launch (don't know why I need this!), and java is having problems. my WinRar randomly disappeared as well.
Really really appreciate any help you guys can give me. I've attached some of the logs I have generated. Attached is my original AVG report (Zipped due to file size) when scanned in Safe Mode, my first Malwarebytes log, as well as a recent one, and the 2 DDS logs . Please ask if you need any more info.
many thanks,
Phil