Ntkrnlmp.exe BSOD

By burgy77
Jun 17, 2008
  1. I am having a hard time getting a new SATA DVD drive to work with my new build. Its the only thing left to making it 100% workable. I am able to use the computer fine on an everyday basis and with an IDE DVD drive. But now that I bought a Samsung SATA DVD drive I get a BSOD when I attach the SATA cable. Below is the dump file.

    From what I can tell it is ntkrnlmp.exe that is causing my problem. And that is a NT Kernel file. I dont know how to make the error go away. Or turn off what ever causes ntkrnlmp.exe. Anyone have an idea?

    ********************************************************************** *********
    * *
    * Bugcheck Analysis *
    * *
    ********************************************************************** *********

    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arg1: ffffffe0, memory referenced
    Arg2: 00000002, IRQL
    Arg3: 00000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 83c589c4, address which referenced memory

    Debugging Details:

    READ_ADDRESS: GetPointerFromAddress: unable to read from 83d436d8
    Unable to read MiSystemVaType memory at 83d242e0


    83c589c4 8b51e0 mov edx,dword ptr [ecx-20h]




    PROCESS_NAME: System

    LAST_CONTROL_TRANSFER: from 83c4ccc0 to 83c589c4

    80780cd0 83c4ccc0 83d0f9c8 83d0f9c0 00000000 nt!ExpScanGeneralLookasideList+0x22
    80780d7c 83dbf6ad 00000000 e7135dbd 00000000 nt!KeBalanceSetManager+0x110
    80780dc0 83ca6686 83c4cbb0 00000000 00000000 nt!PspSystemThreadStartup+0x9d
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


    83c589c4 8b51e0 mov edx,dword ptr [ecx-20h]


    SYMBOL_NAME: nt!ExpScanGeneralLookasideList+22

    FOLLOWUP_NAME: MachineOwner


    IMAGE_NAME: ntkrnlmp.exe


    FAILURE_BUCKET_ID: 0xA_nt!ExpScanGeneralLookasideList+22

    BUCKET_ID: 0xA_nt!ExpScanGeneralLookasideList+22

    Followup: MachineOwner

    0: kd> lmvm nt
    start end module name
    83c17000 83fc1000 nt (pdb symbols) c:\windows\symbols\exe\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: c:\cache\ntkrnlmp.exe\47918B0A3aa000\ntkrnlmp.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Timestamp: Fri Jan 18 23:30:50 2008 (47918B0A)
    CheckSum: 0036A9CE
    ImageSize: 003AA000
    File version: 6.0.6001.18000
    Product version: 6.0.6001.18000
    File flags: 0 (Mask 3F)
    File OS: 40004 NT Win32
    File type: 1.0 App
    File date: 00000000.00000000
    Translations: 0409.04b0
    CompanyName: Microsoft Corporation
    ProductName: Microsoft® Windows® Operating System
    InternalName: ntkrnlmp.exe
    OriginalFilename: ntkrnlmp.exe
    ProductVersion: 6.0.6001.18000
    FileVersion: 6.0.6001.18000 (longhorn_rtm.080118-1840)
    FileDescription: NT Kernel & System
    LegalCopyright: © Microsoft Corporation. All rights reserved.

    Anyone have ideas on how to figure out what ntkrnlmp.exe is? I am assuming thats what is causing the error. Unless I am misreading this thing.
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Actually that bug check and the citing of ntkrnlmp.exe which is a core Windows driver is an indication of a hardware problem.

    Have you attempted to run the SATA drive with the IDE drive disabled?
  3. burgy77

    burgy77 TS Rookie Topic Starter

    Yeah the IDE drive is not attached and the IDE options are turned off in the BIOS.
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