Ntkrnlmp.exe BSOD

[burgy77]

I am having a hard time getting a new SATA DVD drive to work with my new build. Its the only thing left to making it 100% workable. I am able to use the computer fine on an everyday basis and with an IDE DVD drive. But now that I bought a Samsung SATA DVD drive I get a BSOD when I attach the SATA cable. Below is the dump file.

From what I can tell it is ntkrnlmp.exe that is causing my problem. And that is a NT Kernel file. I dont know how to make the error go away. Or turn off what ever causes ntkrnlmp.exe. Anyone have an idea?

********************************************************************** *********
* *
* Bugcheck Analysis *
* *
********************************************************************** *********

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffffffe0, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 83c589c4, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 83d436d8
Unable to read MiSystemVaType memory at 83d242e0
ffffffe0

CURRENT_IRQL: 2

FAULTING_IP:
nt!ExpScanGeneralLookasideList+22
83c589c4 8b51e0 mov edx,dword ptr [ecx-20h]

CUSTOMER_CRASH_COUNT: 5

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from 83c4ccc0 to 83c589c4

STACK_TEXT:
80780cd0 83c4ccc0 83d0f9c8 83d0f9c0 00000000 nt!ExpScanGeneralLookasideList+0x22
80780d7c 83dbf6ad 00000000 e7135dbd 00000000 nt!KeBalanceSetManager+0x110
80780dc0 83ca6686 83c4cbb0 00000000 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!ExpScanGeneralLookasideList+22
83c589c4 8b51e0 mov edx,dword ptr [ecx-20h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!ExpScanGeneralLookasideList+22

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 47918b0a

FAILURE_BUCKET_ID: 0xA_nt!ExpScanGeneralLookasideList+22

BUCKET_ID: 0xA_nt!ExpScanGeneralLookasideList+22

Followup: MachineOwner
---------

0: kd> lmvm nt
start end module name
83c17000 83fc1000 nt (pdb symbols) c:\windows\symbols\exe\ntkrnlmp.pdb
Loaded symbol image file: ntkrnlmp.exe
Mapped memory image file: c:\cache\ntkrnlmp.exe\47918B0A3aa000\ntkrnlmp.exe
Image path: ntkrnlmp.exe
Image name: ntkrnlmp.exe
Timestamp: Fri Jan 18 23:30:50 2008 (47918B0A)
CheckSum: 0036A9CE
ImageSize: 003AA000
File version: 6.0.6001.18000
Product version: 6.0.6001.18000
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: ntkrnlmp.exe
OriginalFilename: ntkrnlmp.exe
ProductVersion: 6.0.6001.18000
FileVersion: 6.0.6001.18000 (longhorn_rtm.080118-1840)
FileDescription: NT Kernel & System
LegalCopyright: © Microsoft Corporation. All rights reserved.

Anyone have ideas on how to figure out what ntkrnlmp.exe is? I am assuming thats what is causing the error. Unless I am misreading this thing.

 

[Route44]

Actually that bug check and the citing of ntkrnlmp.exe which is a core Windows driver is an indication of a hardware problem.

Have you attempted to run the SATA drive with the IDE drive disabled?

 

[burgy77]

Yeah the IDE drive is not attached and the IDE options are turned off in the BIOS.