Onboard Sound Not Working

By gonggirl
Oct 23, 2009
Topic Status:
Not open for further replies.
  1. Hi, I made a post here about http://www.techspot.com/vb/topic119408.html. Not sure if that link works. Well this problem is for the same computer It is a HP530, I have been using the computer sucessfully since installing the new motherboard but only for basic things. Now I have bought some speakers (as I have not been using any) for it, I have put the speakers on and there is no sound. They are just 2.1 speakers, I have checked the drivers, uninstalled them, reinstalled them, I have also checked the BIOS or CMOS and there is nothing there to say the audio is disabled. It does give a listing of some onboard devices: Serial Port A - 3F8-3FF,IRQ4, Parrell Port-378-37F,IRQ7,DMA3, Diskette Controller-3F0-3F7,IRQ6,DMA whatever this means, but the numerals can change so I'm not sure if they are right. As I insert the speaker cables into the port at the back I do hear a very quick click noise but thats about it. In the device Manager section it says the driver and the sound is working fine (the driver and audio is a: Sound Max Integrated Audio) and I have downloaded the latest drivers.
    I'm thinking it maybe a problem with the onboard sound and the motherboard, probably didn't work from the start but I must admit I never really used it till now. I guess my question is if anyway has any other ideas of what may fix the problem and if it looks like being the motherboard connection, can I buy a seperate sound card for it to work and what do I need to know to buy a new sound card to suit this motherboard.
    Thanks to anyone for any ideas.
    Ohhh and the speakers do work I tried them on another computer.
    Report Edit Quote
  2. LookinAround

    LookinAround TechSpot Chancellor Posts: 8,366   +167

    Probably best to start by running DirectX diagnostics and see if it reports and/or can troubleshoot your problem

    Click Start->Run, enter dxdiag. Then go through each of its tabs
  3. gonggirl

    gonggirl Newcomer, in training Topic Starter Posts: 38

    Thanks I did try this but it said that it wasn't reporting any problems at all, but when it asked to listen to the sound etc, there was no sound at all. Same problem everything on the computer is showing that it should be working but however it doesn't give out any sound at all.
  4. fw2004

    fw2004 TechSpot Enthusiast Posts: 203

    Check the sound devices in the Control Panel sounds. It is possible that you have not selected a default sound device.
    By the way; What OS are you running?

    FW
  5. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Your updated Audio driver is here: http://h20000.www2.hp.com/bizsuppor...953&swLang=13&taskId=135&swEnvOID=1093#113165

    Your speakers should be attached to the laptop before starting it up

    Confirm your Audio sound is not muted: Start > Run > rundll32.exe shell32.dll,Control_RunDLL mmsys.cpl,,0
    Confirm your Audio sound scheme is "Windows Default": Start > Run > rundll32.exe shell32.dll,Control_RunDLL mmsys.cpl,,1
    Confirm your Advanced settings in "Sound playback": Start > Run > rundll32.exe shell32.dll,Control_RunDLL mmsys.cpl,,2
  6. gonggirl

    gonggirl Newcomer, in training Topic Starter Posts: 38

    I have checked all those things and they are all saying they are running perfectly, I'm running XP Home Edition, but I did come across this today and I'm thinking strongly this may have something to do with it :http://www.softwaretipsandtricks.com/forum/drivers/32619-d530-compaq-no-sound-what-so-ever.html I'm hoping its ok to post links to other forums if it helps :-\
    Now I'm thinking, as I did fit this motherboard myself and not very experiences maybe there are some jumpers or leads that I haven't connected, not that I have any spare though, maybe I need to buy some more, I'm not sure. But in the forum link I've posted they do say to short the sound jack and I have no idea where to find this or even how to short it, any help would be appreciated, thanks
  7. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Sorry is this an old Compaq D530 ?
    Are there pins near the P23 connector on the Motherboard?
    [​IMG]

    This from your Manual:
  8. gonggirl

    gonggirl Newcomer, in training Topic Starter Posts: 38

    Thanks these all seem ok, I have since put 2 jumpers (not sure if this was how to short out, as specified in the forum I posted) but thought I'd try it, anyway put 2 jumpers on 5,6 and 9,10 connectors on front sound on mb and now I can just faintly hear a sound coming out of the speaker (up full) so it is working to some degree now, but the sound is very hissy and the sound of music is very very very faint all volume controls are up.
  9. gonggirl

    gonggirl Newcomer, in training Topic Starter Posts: 38

    There are pins where the 23 is on the motherboard there are 9 altogether, one is blank, otherwise there would be 10, this is where I put the jumpers I put them on 5,6 and 9,10, dont know whether this is correct though. I used jumpers off the old mb, the jumpers were green and red, not sure if colours matter either.
  10. gonggirl

    gonggirl Newcomer, in training Topic Starter Posts: 38

    Where the p23 is if I take the jumpers back off there would be 9 connectors with nothing attached, and also where p6 is that does say "speakers" on the mb but nothing attached here either.
    In your message down the bottom in the quoted part I don't totally understand what this is saying.
  11. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

     
  12. gonggirl

    gonggirl Newcomer, in training Topic Starter Posts: 38

    Ok I'll look them up, so its ok to put the jumpers on there then. And should there be any other wires connected anywhere for sound?
  13. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I couldn't find anymore further info on this
    But you did put the front audio connector wires in the correct pins didn't you?

    Also don't reply to yourself, I got 3 emails before (as you replied 3 times), just use EDIT if your post is still the last post in the thread (presently not of course)
    Don't worry I read all your posts ;) (even the EDIT and added to posts)
  14. gonggirl

    gonggirl Newcomer, in training Topic Starter Posts: 38

    sorry, I do not have any wires in that p23 it just has the two jumpers on the 5,6 and 9,10 pins the other pins there have nothing on them.
    Or are you talking about another connection (front audio connector)

    OK I have fixed it, I had a good look and it was what you posted a little bit back about the digital output etc, in the advanced section of the volume control it had a checkbox which was checked and it said digital output I unchecked this, I think it was a combination oof the jumpers on and the unchecking of the box. Thanks again kimsland for your time, support and patience. Anothe rproblem fixed.
  15. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I don't know
    I don't even know where the front audio connector is, other than p23
    I'd like to know if removing the old drivers, and then installing the correct drivers worked after a Restart though
  16. gonggirl

    gonggirl Newcomer, in training Topic Starter Posts: 38

    I didn't need to install the new drivers as it worked without doing this, I also remember unchecking that digital box earlier so I do really think it was a combination of the jumpers on the 5,6 and 9,10 and the unchecking in the end to what fixed it. The jumper thing was the main problem.. Thanks for all your help.
  17. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Yes, but the sound is still really low
    Is this because they are not powered speakers?
  18. gonggirl

    gonggirl Newcomer, in training Topic Starter Posts: 38

    Sorry, The sound was really low and hissy until I unchecked that Digital Output box in the advanced Volume, when I did this the sound was then perfect through the speakers so it is all resolved, but I do remember unticking this box earlier but I didn't have the jumpers on at that stage and I didn't get ny sound then, so the end result I think was the combination of both. Thanks Kimsland
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.