Outlook Express Message Box Problem

By ommadawn
Mar 7, 2004
  1. For the last few weeks, I have been plagued with a message box that pops up whenever I access Outlook Express.
    I have no other mail program, and only 1 aacount, so I don't know where this has come from.
    Can anyone help me get rid of this annoyance?
    (Enclosed is a jpeg of this box.)
  2. Masque

    Masque TechSpot Chancellor Posts: 1,058

    The first thing I'd do is make sure you've updated your favorite virus scanner with fresh .dat files and scan your entire drive. If you've not set up an account, something (someone) has or is hijacking your computer. Are you the only one with access to this computer?

    BTW, welcome to TechSpot with your first post here. Hopefully we can get your issue fixed and you can stick around awhile.
  3. ommadawn

    ommadawn TS Rookie Topic Starter

    Oh boy!
    Both Norton and Ad-Aware ARE up to date.
    I don't understand why this would happen in the first place.
    The only thing I know is that this all happened when I deleted Earthlink 5.0; it was taking over my computer and wanting to be my default mail program. I think that's the direction I should be looking in.
  4. me(who else?)

    me(who else?) TS Rookie Posts: 387

    Did u try just unclicking the little box in the corner? that might help (u probably already tried).
  5. ommadawn

    ommadawn TS Rookie Topic Starter

    Yes, then it uses the default; which is to hang up and knock me off-line.
  6. jshields13

    jshields13 TS Rookie Posts: 109

    I also have Earthlink. When I installed Total Access, it asked if I wanted Earthlink email as my default. I said no and have never had a problem. Have you gone into Internet Options and set your default email to the one you want? You might want to try that.

    Good Luck.
  7. poertner_1274

    poertner_1274 secroF laicepS topShceT Posts: 4,172

    Yes it sounds like there is still an issue with Earthlink not uninstalling completely or something of those sorts. Maybe try installing it again and choosing for it not to be default mail client. This might rewrite some registry settings and things will be resolved, then you can probably uninstall Earthlink again.
  8. ommadawn

    ommadawn TS Rookie Topic Starter

    Yes, that last bit seemed t do the trick; although I could not get Earthlink to install itself properly, it was just enough to get the setting back to normal.
    Thanks guys!
  9. poertner_1274

    poertner_1274 secroF laicepS topShceT Posts: 4,172

    It wasn't quite the most normal solution, but I'm glad it got it to work. I hope to see you stick around in the future. ;)
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