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Outlook receiving but not sending from any of my emails

By ImaPaqRat
Mar 9, 2010
  1. Hello everybody and thanks in advance for your help.

    I'm not sure why my 1st post didn't work, sorry if this is a duplicate.

    I have outlook configured with 4 different emails, through 4 different SMTP servers and they have been working fine for months.

    Last night, after a 20 minute power outage, Outlook has been giving me the error below, regardless of which email account I use.

    Task 'bruce@bungee.com - Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'​

    Any ideas on what got messed up and how to fix it would be much appreciated.

    Thanks,
    Bruce "You Don't got Mail from Me" Fisher
     
  2. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 2,251

    Hi

    have you tried pinging the server to make sure it is still working.?
     
  3. jobeard

    jobeard TS Ambassador Posts: 13,474   +329

    in the conf for the pop and smtp services, there are names, not ip-addresses.

    1) get a command prompt
    2) copy the server name (start with the POP name as that's working)
    3) now enter nslookup yourPopServerName. notice the trailing '.'

    you should get the ip-address and that allows ping yourPopServerName (without the '.') to work

    now repeat this with the SMTP server name.

    if you can't get the IP address, then you can't send either.
    if you DO get the address and ping STMPserverName fails, then the server is not running
     
  4. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 2,251

    sorry mate i was under the impression that if i enter

    ping pop.ntlworld.com i would get a reply

    oh yeah i do without the need to preform an NS look up

    here's the ouput the command in a dos box

    C:\Documents and Settings\ididmyc600>ping pop.ntlworld.com

    Pinging pop.ntlworld.com [62.254.26.205] with 32 bytes of data:

    Reply from 62.254.26.205: bytes=32 time=42ms TTL=118
    Reply from 62.254.26.205: bytes=32 time=41ms TTL=118
    Reply from 62.254.26.205: bytes=32 time=42ms TTL=118
    Reply from 62.254.26.205: bytes=32 time=41ms TTL=118

    Ping statistics for 62.254.26.205:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 41ms, Maximum = 42ms, Average = 41m

    you see NS lookup is done for you, or am i misreading your post...?
     
  5. jobeard

    jobeard TS Ambassador Posts: 13,474   +329

    you are absolutely correct, but not all understand that.
    seeing a timeout from a ping could have two causes
    1) name not resolved
    2) server not available or path to it is broken

    adding the nslookup ensures that the DNS lookup is NOT part of the problem :)

    best wishes
     
  6. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 2,251

    i should have known better than to doubt your words of wisdom Jobeard,

    My problem is one of thinking that all are at a level of understanding similar to mine, but of course i forget that sometimes you need to show how you come to a solution rather than just print it
     
  7. jobeard

    jobeard TS Ambassador Posts: 13,474   +329

    very nice of you to say so :)

    problem solving is a real BLACK ART, not a science and communications (especially asychronously via a BBS) is difficult at best.

    Please continue in your efforts to help others ... I find it more rewarding than anything I've ever done and I hope you do too.
     
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