Inactive Page Not Responding, Freezing, and Very Slow :(

singlelady78

Posts: 41   +0
Please help, I've tried everything I know I could do but the problem seems to just get worse. Pages stop responding or stop working, everything freezes up all the time where I have to restart by pressing the power button, the PC is so slow. I'm so aggravated with this laptop, I just want to throw it across the room. Hope someone out there can help this poor gal.

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org
Database version: v2013.11.16.07
Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Mary :: MARY-PC [administrator]
11/16/2013 9:13:17 PM
mbam-log-2013-11-16 (21-13-17).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled: Heuristics/Extra
Objects scanned: 40685
Time elapsed: 20 minute(s), 7 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16520 BrowserJavaVersion: 10.25.2
Run by Mary at 21:50:57 on 2013-11-16
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\ehome\ehRecvr.exe
C:\Windows\ehome\ehsched.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k apphost
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k ipripsvc
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k iissvcs
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: <No Name>: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - LocalServer32 - <no file>
TB: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
mRun: [AvastUI.exe] "c:\program files\avast software\avast\AvastUI.exe" /nogui
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-System: EnableUIADesktopToggle = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_25-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_25-windows-i586.cab
TCP: NameServer = 192.168.254.254
TCP: Interfaces\{2EAD9BDF-540D-4F9F-8BD4-6DF9813F89A4} : DHCPNameServer = 192.168.254.254
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
============= SERVICES / DRIVERS ===============
.
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? NisDrv;Microsoft Network Inspection System
R? WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0
S? aswFsBlk;aswFsBlk
S? aswMonFlt;aswMonFlt
S? aswRvrt;avast! Revert
S? aswSnx;aswSnx
S? aswSP;aswSP
S? aswVmm;avast! VM Monitor
S? avast! Antivirus;avast! Antivirus
S? FontCache;Windows Font Cache Service
S? iprip;RIP Listener
.
=============== File Associations ===============
.
FileExt: .txt: txtfile=c:\windows\system32\NOTEPAD.EXE %1 [UserChoice]
.
=============== Created Last 30 ================
.
2013-11-16 20:08:40 -------- d-----w- c:\users\mary\appdata\local\FileTypeAssistant
2013-11-15 21:14:14 7796464 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{51baeb33-1df5-498c-a51f-0b083bdd9898}\mpengine.dll
2013-11-14 02:58:52 297984 ----a-w- c:\windows\system32\gdi32.dll
2013-11-14 02:58:26 993792 ----a-w- c:\windows\system32\crypt32.dll
2013-11-14 02:57:22 444928 ----a-w- c:\windows\system32\IKEEXT.DLL
2013-11-14 02:57:19 596480 ----a-w- c:\windows\system32\FWPUCLNT.DLL
2013-11-08 17:48:07 -------- d-----w- c:\programdata\BlueSprig
2013-11-08 17:20:42 -------- d-----w- c:\users\mary\appdata\roaming\BlueSprig
2013-11-08 17:20:26 -------- dc----w- c:\program files\BlueSprig
2013-11-06 00:24:36 -------- d-----w- c:\windows\system32\catroot2
2013-11-05 23:53:57 -------- d-----w- c:\windows\system32\wbem\repository
2013-11-04 23:58:11 -------- d-----w- c:\users\mary\appdata\local\CrashDumps
2013-11-02 20:49:11 -------- d-----w- c:\programdata\SUPERSetup
2013-10-30 11:36:32 -------- d-----w- c:\users\mary\appdata\local\Promosoft Corporation
2013-10-25 01:01:38 -------- d-----w- c:\windows\system32\wbem\repository.002
2013-10-18 20:14:21 -------- d-----w- c:\users\mary\appdata\roaming\AVAST Software
.
==================== Find3M ====================
.
2013-11-14 16:02:25 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-11-14 16:02:25 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-11-12 01:27:34 774392 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2013-11-12 01:27:34 70384 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2013-11-12 01:27:33 43152 ----a-w- c:\windows\avastSS.scr
2013-10-18 20:06:22 49944 ----a-w- c:\windows\system32\drivers\aswRvrt.sys
2013-10-18 20:06:22 178304 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2013-10-13 09:48:06 1806848 ----a-w- c:\windows\system32\jscript9.dll
2013-10-13 09:35:52 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2013-10-13 09:35:38 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-10-13 09:30:14 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-10-13 09:29:02 420864 ----a-w- c:\windows\system32\vbscript.dll
2013-10-13 09:25:39 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-10-12 16:45:33 499712 ----a-w- c:\windows\system32\msvcp71.dll
2013-10-12 16:45:33 348160 ----a-w- c:\windows\system32\msvcr71.dll
2013-09-03 18:35:12 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-08-29 07:36:04 2050048 ----a-w- c:\windows\system32\win32k.sys
2013-08-27 02:47:50 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2013-08-27 02:47:50 189952 ----a-w- c:\windows\system32\d3d10core.dll
2013-08-27 02:47:50 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2013-08-27 02:47:50 1029120 ----a-w- c:\windows\system32\d3d10.dll
2013-08-27 01:52:08 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2013-08-27 01:50:40 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2013-08-27 01:32:20 683008 ----a-w- c:\windows\system32\d2d1.dll
2013-08-27 01:28:36 1069056 ----a-w- c:\windows\system32\DWrite.dll
2013-08-27 01:28:35 798208 ----a-w- c:\windows\system32\FntCache.dll
.
============= FINISH: 21:51:13.76 ===============
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.05)
Adobe Shockwave Player 12.0
Apple Application Support
Apple Software Update
Atheros Client Utility
Atheros Driver Installation Program
avast! Free Antivirus
CCleaner
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
EPSON CX6000 Series User's Guide
EPSON Printer Software
EPSON Scan
EPSON Stylus CX6000 Scanner Driver Update
FileHippo.com Update Checker
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel(R) Graphics Media Accelerator Driver
Internet Explorer (Enable DEP)
Java 7 Update 25
Java Auto Updater
JetBoost
JetClean
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SkyDrive
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2758694)
OGA Notifier 2.0.0048.0
Photo Explosion Special Edition
QuickTime
Revo Uninstaller 1.95
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2861188)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office Outlook 2007 (KB2825644) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition
Spelling Dictionaries Support For Adobe Reader XI
swMSM
System Requirements Lab for Intel
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825642) 32-Bit Edition
Update for Microsoft Office Script Editor Help (KB963671)
.
==== End Of File ===========================
 
But actually it's way worse. Everytime I'm in the middle of something, like school work, shopping, or a download Windows pops up and stops the program saying something cause windows to stop working. Very aggravating!!
 
We already established that there was nothing malicious there and I asked you to start new topic in Windows forum.
 
That was 6 months ago! There is a new problem going on. If you don't want to help let me know and I will go somewhere else. Also, you wanted me to start a new forum because the Combofix messed up my laptop and it was stuck at configurating step 3. I finally figured it out myself, since you gave no help for something you told me to do and caused.
 
We can run some tools no problem.

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Download RogueKiller for 32bit or Roguekiller for 64bit to your Desktop.
  • Close all the running programs
  • Windows Vista/7 users: right click on RogueKiller.exe, click Run as Administrator
  • Otherwise just double-click on RogueKiller.exe
  • Pre-scan will start. Let it finish.
  • Click on SCAN button.
  • Wait until the Status box shows Scan Finished
  • Click on Delete.
  • Wait until the Status box shows Deleting Finished.
  • Click on Report and copy/paste the content of the Notepad into your next reply.
  • RKreport.txt could also be found on your desktop.
  • If more than one log is produced post all logs.
  • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

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Create new restore point before proceeding with the next step....
How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

Download Malwarebytes Anti-Rootkit (MBAR) from HERE
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt
 
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