Hi,
have a problem that is driving me nuts!
My PC is on the fritz!
PC networked to a Server running SBS/MS Exchange
Server LAN is networked through a Sonicwall TZ170 firewall into a Netgear Rangemaster to the WAN
PC is XP Pro SP2
hardware is:
MSI K9N Ultra Board
AMD dual 4200+ CPU
2GB DDR2 RAM
3x SATA HDD's
C: running win XP pro SP2 single partition
D:File Dump folders
E:File Dump folders
2 x DVDRW
Graphics - Asus ATI Radeon EAH3650 twin screen set up.
built in Coolermaster case with 550WPSU
runs Symantec Enterprise up to date 24/7
about a week ago the PC crashed on me. not restart, just crash, like a switchoff
I restarted and it seemed to work just fine.
(no new hardware or software installed and no viruses flagged)
happened again about a day later.
My first guess was too hot. been a while since I cleaned it.
It has a front fan, a rear fan, a PSU fan and a CPU fan with mesh front case and a CPU vent on the side but it can get hot
all cleaned and dusted.
monitored the temps and they never got over 50deg C
cut off in the BIOS is set for 55deg
crashing increased in frequency and occasionally the green power light stayed on even when the machine is off. had to remove the power cord and press reset to clear it.
Thought maybe the CPU had been cooked so took the heatsink off and checked paste etc, smells OK, no obvious issues.
put it back together, ran for a while then crashing increased to point where now it wont complete normal Boot, crashes at blue win logo and recyles to startup again.
Works fine in safe mode with and without networking. ( I am on it now!!)
I pulled the C: drive and put it into an old HP chassis I have, worked fine in normal mode, tried my damdest to crash it by opening multiple apps during final boot etc etc, no problem. flicking from Ap to Ap, multiple Chrome tabs (which is when it started crashing)
refitted it to the coolermaster case but pulled all the unused peripherals (optical and hard drives, all USB except mouse/KB).
I tried to run Acronis to get an image of the C: but it kept forcing a crash.
I pulled two drives out and ran them in the HP box again and managed to get an image
I switched the RAM for known good RAM = crashed on restart, safe mode OK
I have tried to get a bootlog but it only shows the safe mode log. even tried a bootlog on normal mode, let it crash and remove the ntbtlog.txt file from the C: drive with ERD commander so safe mode cant overwrite it. It kept crashing ERD.
managed to do it with the C:in the HP chassis but it still shows a Safe boot mode.
C: Drive has been scanned with chkdsk and a drive fitness test, generic one not for the Maxtor HDD, it returned a "Disposition Code 0x72" message but otherwise clean.
have run Symantec full scan = Clean
ran Malwarebytes - two average infections, cleaned and quarantined
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{F5F14E7A-F59D-45A0-BDC5-A9F5454F0BCF} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BB05BD70-4605-4829-93FC-AD80D8CC5B66} (Rogue.PerformanceCenter) -> Quarantined and deleted successfully.
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
disabled all startup entires in MSConfig = crashed on restart
disabled all (unwanted) services = crashed on restart
have uninstalled the graphics card = crashed on restart
reinstalled graphics card and updated the driver = crashed on restart
updated chipset drivers = crashed on restart
have attempted to copy a fresh BIOS driver flash onto a 3.5" floppy but my A: drive wont recognise the discs for some reason!
I cant switch the graphics card out as I dont have a spare compatible one (sold it less than a month ago on eBAY!!)
I have a spare PSU but it is not from a SATA enabled box so I would need IDE adapters to run all or any of the drives...I am not convinced it is the power source though.
Any ideas?
short of a complete clean rebuild to see if it is the MB or CPU I am not sure what else I can do!!
I am trying to avoid picking through the data or do a image reload, if I am going to go down that route I will ditch the MB and chip and upgrade.
bit short of cash to be throwing money at the problem at the moment.
Any help would be great, apologies for the lengthy post
have a problem that is driving me nuts!
My PC is on the fritz!
PC networked to a Server running SBS/MS Exchange
Server LAN is networked through a Sonicwall TZ170 firewall into a Netgear Rangemaster to the WAN
PC is XP Pro SP2
hardware is:
MSI K9N Ultra Board
AMD dual 4200+ CPU
2GB DDR2 RAM
3x SATA HDD's
C: running win XP pro SP2 single partition
D:File Dump folders
E:File Dump folders
2 x DVDRW
Graphics - Asus ATI Radeon EAH3650 twin screen set up.
built in Coolermaster case with 550WPSU
runs Symantec Enterprise up to date 24/7
about a week ago the PC crashed on me. not restart, just crash, like a switchoff
I restarted and it seemed to work just fine.
(no new hardware or software installed and no viruses flagged)
happened again about a day later.
My first guess was too hot. been a while since I cleaned it.
It has a front fan, a rear fan, a PSU fan and a CPU fan with mesh front case and a CPU vent on the side but it can get hot
all cleaned and dusted.
monitored the temps and they never got over 50deg C
cut off in the BIOS is set for 55deg
crashing increased in frequency and occasionally the green power light stayed on even when the machine is off. had to remove the power cord and press reset to clear it.
Thought maybe the CPU had been cooked so took the heatsink off and checked paste etc, smells OK, no obvious issues.
put it back together, ran for a while then crashing increased to point where now it wont complete normal Boot, crashes at blue win logo and recyles to startup again.
Works fine in safe mode with and without networking. ( I am on it now!!)
I pulled the C: drive and put it into an old HP chassis I have, worked fine in normal mode, tried my damdest to crash it by opening multiple apps during final boot etc etc, no problem. flicking from Ap to Ap, multiple Chrome tabs (which is when it started crashing)
refitted it to the coolermaster case but pulled all the unused peripherals (optical and hard drives, all USB except mouse/KB).
I tried to run Acronis to get an image of the C: but it kept forcing a crash.
I pulled two drives out and ran them in the HP box again and managed to get an image
I switched the RAM for known good RAM = crashed on restart, safe mode OK
I have tried to get a bootlog but it only shows the safe mode log. even tried a bootlog on normal mode, let it crash and remove the ntbtlog.txt file from the C: drive with ERD commander so safe mode cant overwrite it. It kept crashing ERD.
managed to do it with the C:in the HP chassis but it still shows a Safe boot mode.
C: Drive has been scanned with chkdsk and a drive fitness test, generic one not for the Maxtor HDD, it returned a "Disposition Code 0x72" message but otherwise clean.
have run Symantec full scan = Clean
ran Malwarebytes - two average infections, cleaned and quarantined
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{F5F14E7A-F59D-45A0-BDC5-A9F5454F0BCF} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BB05BD70-4605-4829-93FC-AD80D8CC5B66} (Rogue.PerformanceCenter) -> Quarantined and deleted successfully.
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowHelp (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
disabled all startup entires in MSConfig = crashed on restart
disabled all (unwanted) services = crashed on restart
have uninstalled the graphics card = crashed on restart
reinstalled graphics card and updated the driver = crashed on restart
updated chipset drivers = crashed on restart
have attempted to copy a fresh BIOS driver flash onto a 3.5" floppy but my A: drive wont recognise the discs for some reason!
I cant switch the graphics card out as I dont have a spare compatible one (sold it less than a month ago on eBAY!!)
I have a spare PSU but it is not from a SATA enabled box so I would need IDE adapters to run all or any of the drives...I am not convinced it is the power source though.
Any ideas?
short of a complete clean rebuild to see if it is the MB or CPU I am not sure what else I can do!!
I am trying to avoid picking through the data or do a image reload, if I am going to go down that route I will ditch the MB and chip and upgrade.
bit short of cash to be throwing money at the problem at the moment.
Any help would be great, apologies for the lengthy post