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PC freezes when copying large files to external HDD

By fdm2000
May 16, 2008
  1. I am hoping that this is the proper forum to seek assistance for problems with external hard drives. I will pose my question and see if anyone has had a similar problem and if so, how was it resolved:

    I have a Maxtor external HDD and a Seagate FreeAgent external HDD and when I attempt to copy large files or videos to these drives I get an error message that tells me Windows XP Home failed to copy all of the files and suggests it is a network or driver problem - then usually my PC freezes up and I have to do a power shutdown and reboot. The file I attempted to copy is incomplete.

    I have Win XP Home on a Compaq pc with 960 MB of RAM.

    Seagate tells me it is a Windows problem - could it be a USB driver problem? if so how do I troubleshoot it?

    Many thanks for any input.

    Mary
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Because AntiVirus is probably scanning the files
    And Windows is using lots of memory
    And the USB HardDrive may be fragmented or even in need of a check Disk
    It's hard to tell.

    You could try in Safe Mode (F8 Repeatively during system startup)
    Then go to My Computer and try again
    If it fails in Safe Mode, it's probably:
    Faulty Ram: run Memtest for 7 Passes
    Faulty HardDrive run CheckDisk on the drive (right click-Properties-Tools)
    Or it can be Pagefile set too low (Right click My Computer-Properties-Advanced...)

    I'd also recommend CCleaner (in Normal mode again) and Defrag both drives
     
  3. fdm2000

    fdm2000 TS Rookie Topic Starter

    Thank you for the response and suggestions, kimsland - I will follow up on them.

    I am a faithful user of CC Cleaner.

    fdm2000
     
  4. jeffkrol

    jeffkrol TS Rookie Posts: 65

    first, if you can, try large file transfers to those 2 externals using someone else's computer. I would bet it's an USB problem on your box...
     
  5. fdm2000

    fdm2000 TS Rookie Topic Starter

    Jeff wrote "I would bet it's an USB problem on your box..."

    Thanks for your input - I am beginning to think you are right

    fdm2000
     
  6. munjashkin

    munjashkin TS Rookie

    How large were the files that you were trying to copy?
    Somewhere from 2 to 4.5 GB approximately, right?
     
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